Supervisor

Frasers Group; Brierley Hill; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

28 days holiday

Staff discount 20%

Commercial bonuses

Commission-based bonuses

Long service awards

Gym membership discount

Cycle to work scheme

Development courses with national qual

Job summary

Frasers Group's Flannels Merry Hill store is seeking a Supervisor to lead a sales team, drive commercial performance and mentor staff in a premium fashion environment. You will coordinate stock, run training, and liaise with head office to ensure excellent customer experiences.

The role demands hands-on management, strong communication, and a proactive mindset to achieve store targets and maintain brand standards.

Qualifications

• Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related role
• Proven ability to support, motivate, and guide team members in a fast-paced retail environment
• Strong track record of achieving sales targets and delivering results

Responsibilities

• Oversee a team of Sales Advisors within the Merry Hill store and drive commercial performance
• Support in stock management and stock package coordination with head office
• Lead training sessions to improve product knowledge and customer experience
• Manage daily operations and ensure adherence to company policies and visual standards
• Maintain KPI focus and build strong relationships with stakeholders

Skills

Leadership

Team coaching

Communication

Customer service

Job description

FLANNELSis one of the UK’s leading luxury retailers, specialising in contemporary men’s, women’s andkids'designer clothing,footwearand accessories. Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK’s major cities, from Liverpool and Leeds to Birmingham and Sheffield. We have over 35 stores nationwide and with a portfolio of over 200 brands, FLANNELS offers a refined selection of the season’s most inspiring and sought-after collections

An exciting opportunity has arisen for a talented Supervisorto join ourMerryhillstore and play a key role in its continued success.

Job Description

Whether it's prepping for floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

• As part of the leadership team, support in driving the commercial success of the store and drive store performance
• Identify key opportunities to enhance performance in line with current trends
• Support the store leadership team in the implementation of strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

• Be responsible for your department and team's performance
• Lead and inspire your store team, providing guidance, coaching, and support.
• Work closely with your Store Management team, acting on feedback and working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• As part of the leadership team, support in driving the team's personal development and progression
• Seek opportunities to drive your own personal development
• Train coach and upskill the sales team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
• Use business communication tools to drive completion of tasks and ensure your team understands all key functions
• Support the store manager to drive performance in line with retail priorities to meet business objectives

  CONTROLS

  • Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
  • Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
  • Demonstrate resilience to operational challenges, making effective decisions to drive solutions
  • Control stock movement, run accurate store audits, and implement visual standards to company guidelines

  Qualifications

  About You

  We’re looking for a motivated and adaptable retail professional with a passion for premium fashion and delivering excellent customer experiences.

  • A calm and composed approach under pressure, with the ability to handle challenges and resolve issues effectively
  • A proactive problem-solver, able to think quickly and respond to customer and operational needs
  • A proud brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance
  • A confident communicator, comfortable engaging with colleagues, customers, and stakeholders

  Qualifications & Experience

  • Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related role
  • Proven ability to support, motivate, and guide team members in a fast-paced retail environment
  • Strong track record of achieving sales targets and delivering results
  • Good product knowledge, including brands, fashion trends, and materials
  • Understanding of retail operations, including merchandising, stock control, and loss prevention
  • Strong verbal and written communication skills, with the ability to build positive working relationships

  Additional Information

  The Rewards

  • Basic rate salary £31,450 per annum
  • 28 days holiday a year, inclusive of bank holidays
  • 20% Staff Discount across all Frasers Group Stores
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Commission-led bonuses across a wide range of products
  • Long Service awards
  • Discounted Gym membership
  • Cycle to work scheme
  • We offer a wide range of Development Courses with National Qualifications