Store Manager - Brighton Area

Marks & Spencer Plc; Shoreham-by-Sea; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

20% colleague discount across M&S

Discretionary bonus schemes

Defined Contribution Pension

Tailored induction and training

Wellbeing support

Job summary

Marks & Spencer plc in the United Kingdom is seeking a Store Manager to own the full operation, lead high‑performing teams and set the pace in a fast‑changing retail environment. You’ll deliver against the retail plan and create a store where customers love to shop and colleagues are proud to work.

Based in Shoreham‑by‑Sea, you’ll drive commercial, operational and people performance, coach managers, use data to unlock opportunities, and push digital adoption to enhance the omnichannel experience

Qualifications

• Proven leadership of large teams in a fast-paced retail environment.
• Ability to drive delivery across commercial, visual, operations and people.
• Strong planning, performance management and resilience.
• Confident using data and digital tools to make faster decisions.

Responsibilities

• Lead the delivery of the full retail plan across the store, driving commercial, operational, visual and people performance to meet the P&L.
• Set the strategy and direction for the store and ensure every colleague knows their part and is held to account.
• Own the change agenda with transformation initiatives delivered with clarity, urgency and pace.
• Coach managers, grow talent and create a store people want to join and stay in.
• Use data and insight to unlock opportunities and drive profit, service, and efficiency.
• Drive digital adoption and omnichannel capability to sell across platforms and channels.
• Be the voice of your store and ensure follow-through on improvements.
• Create an exceptional customer journey through consistent standards and diverse, high‑performing teams.

Skills

People leadership

P&L management

Retail operations

Digital adoption

Job description

Store Manager

As a Store Manager, you’ll own the full operation, leading with confidence, building high performing teams, and setting the pace in a fast-changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in.

What you’ll do:

• Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the P&L.


• Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.


• Own the change agenda landing transformation initiatives with clarity, urgency and pace.


• Build a high-performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.


• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.


• Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.


• Be the voice of your store – representing your people, saying it as it is and owning the follow-through on what needs to improve.


• Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

Who you are:

• A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results.


• Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.


• A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.


• Strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations.


• Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.


• Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.


• Competitive holiday entitlement with the potential to buy extra holiday days.


• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.


• A generous Defined Contribution Pension Scheme and Life Assurance.


• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.


• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.


• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.


• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.


• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process..

We’re hiring across an area rather than an individual store, meaning successful candidates will be considered for various management opportunities across Brighton and the surrounding areas offering variety, flexibility, and the chance to build a meaningful and significant career with M&S.