Store Manager

JD Sports Fashion; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading sports fashion retailer seeks a Store Manager to oversee daily operations, drive sales, and ensure exceptional customer service. The ideal candidate will have management experience in retail, strong leadership skills, and a passion for the industry. This role involves setting sales goals, managing a motivated team, and implementing strategies to achieve business objectives.

Benefits

Quarterly discretionary bonus schemes

30% store and online discount

Exclusive deals through benefits platform

Access to digital health services

Health cash plans

Internal development courses

Health care cover

Discounted gym memberships

Life assurance

Opportunities to volunteer

Qualifications

• Previous management experience in retail or customer-facing environment.
• Strong leadership skills with experience in coaching and developing teams.

Responsibilities

• Manage all store operations to meet or exceed sales and KPI targets.
• Foster a positive team culture through recruiting, training, and ongoing development.
• Analyze sales data and financial reports to make informed decisions.

Skills

Leadership

Customer Service

Sales Management

Visual Merchandising

Job description

JD Sports - 0118 Oxford St, 197-203 Oxford Street, London, Westminster, United Kingdom Req #1353

09 May 2025

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working in stores across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who align with our strategic goals of being people-led, innovative, and customer-focused, providing operational excellence and exploring new growth areas.

Role Overview:

The Store Manager oversees daily operations, drives sales, manages a motivated team, and ensures exceptional customer service to meet business objectives.

Responsibilities:

1. Manage all store operations to meet or exceed sales and KPI targets, set sales goals, and monitor performance to ensure continuous growth.
2. Create and maintain staff schedules to ensure proper coverage and productivity.
3. Foster a positive team culture through recruiting, training, and ongoing development, building a high-performing team.
4. Analyze sales data and financial reports to make informed decisions and identify operational and commercial opportunities.
5. Develop and implement strategies to meet and surpass sales targets.
6. Utilize visual merchandising techniques to attract and engage customers, ensuring displays align with brand guidelines.
7. Ensure teams deliver high levels of customer service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints professionally and promptly.
9. Drive customer loyalty programs and promotions to boost engagement.
10. Ensure compliance with company policies, procedures, and regulations, including health & safety standards.
11. Monitor and control store expenses within budget.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling goals.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for all new colleagues.
7. Maintain high employee satisfaction and engagement scores.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail and awareness of the latest trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Proven track record of managing and exceeding sales targets and KPIs.
5. Experience in analyzing reports and making commercial decisions.
6. Attention to detail and commercial awareness; experience in visual merchandising is advantageous.
7. Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% store and online discount on a range of JD Group brands.
• Exclusive deals through our benefits platform, TELUS Health.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and apprenticeships.
• Health care cover.
• Discounted gym memberships at JD Gyms.
• Life assurance and colleague networks.
• Opportunities to volunteer and support JD Foundation initiatives.