Store Manager

Big Yellow; Norwich; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual bonus

Birthday day off

28 days holiday

Pension and Sharesave

Wellbeing support

Job summary

Big Yellow is seeking a Store Manager in Norwich to lead daily store operations and drive performance. You will manage a team, deliver outstanding customer service, and own the store’s financial contribution while ensuring safety and compliance.

The role requires 40 hours per week across a mix of early and late shifts, with a comprehensive benefits package and opportunities for career development within our expanding network.

Qualifications

• Experience leading a retail store team.
• Strong customer service ethic and people skills.
• Ability to manage store finances and costs.

Responsibilities

• Lead from the front and work with your team.
• Motivate and recognise staff while maximizing store performance.
• Develop talent and ensure a strong pipeline of future leaders.
• Maintain a positive working environment and drive sales.

Skills

Store management

Leadership

Team leadership

Customer service

Budgeting

Job description

Role: Store Manager Location: Norwich Salary: £36,721 per annum (OTE £40,393) plus benefits Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times. What We Give Back To You

• Competitive rates of pay reviewed on an annual basis
• Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
• Additional day off for your Birthday
• Holiday entitlement of 28 days, increasing with service
• Training and support to help you develop a great career with us from day one
• Great pension and sharesave schemes
• Social events throughout the year
• Family friendly policies which include enhanced maternity, paternity and adoption packages
• Free on-site parking
• Cycle to work scheme and gym discounts
• Vouchers for important life events, birthdays and long service rewards
• Day off to volunteer for one of our charity partners
• Access to wellbeing support and employee assistance programme (EAP)

Responsibilities

• Leading from the front and working shoulder to shoulder with your team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identifying the potential of your team to ensure there is a strong pipeline of talent
• Creating a working environment where people are happy to come into work
• Full ownership of store financial contribution to drive sales and control costs
• Ensuring you and your team always provide the highest level of customer service
• Maintaining commercial awareness of competitors to improve team and store performance
• Taking accountability for all aspects of store operations, including maintaining cleanliness, health and safety standards, monitoring store security and accurate completion of administration
• Promoting a positive and flexible approach to daily management of your store/team

Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development, Retail

• Competitive rates of pay reviewed on an annual basis
• Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
• Additional day off for your Birthday
• Holiday entitlement of 28 days, increasing with service
• Training and support to help you develop a great career with us from day one
• Great pension and sharesave schemes
• Social events throughout the year
• Family friendly policies which include enhanced maternity, paternity and adoption packages
• Free on-site parking
• Cycle to work scheme and gym discounts
• Vouchers for important life events, birthdays and long service rewards
• Day off to volunteer for one of our charity partners
• Access to wellbeing support and employee assistance programme (EAP)