Store Manager

HOLLAND AND BARRETT; New Milton; On-site; GBP 15,000 - 25,000; Part time

Benefits offered by this job

Monthly bonus

28 days holiday

Holiday purchase scheme

GP access

Health testing kit

Employee assistance programme

Pension

Life assurance

Product allowance

Store discount

Wellbeing programs

Cycle to work

Job summary

Holland & Barrett in New Milton seeks an experienced Store Manager to lead a high-performing team. This role is permanent and 30 hours per week, located at Station Road, New Milton.

You will drive sales, optimise profitability, supervise payroll and ensure outstanding customer service in a health-focused retail environment. You will coach and develop staff through our training programs, uphold health and safety standards, and implement visual merchandising while delivering a premium customer

Qualifications

• Proven experience leading teams in retail.
• Experience managing store operations, budgets and payroll.
• Strong communication and customer-first approach.
• Willingness to train and develop staff.

Responsibilities

• Lead, inspire and develop a high-performing team delivering exceptional customer experiences daily.
• Coach colleagues and support them through the Qualified to Advise training.
• Drive commercial performance by managing sales, profitability, payroll and operations.
• Ensure stock availability, merchandising, compliance and health & safety standards.
• Champion the use of technology to improve efficiency and customer experience.
• Collaborate with Regional Manager and peers to share best practices.

Skills

Store management

Leadership

Coaching

Customer service

Budgeting

Communication

Job description

Station Road, New Milton

Permanent | 30 hours per week

Salary: Up to £24,697 per annum (depending on experience)

At Holland & Barrett, we're trusted partners in helping people make health and wellness a way of life. As a Store Manager, you'll lead your team to deliver exceptional customer experiences, drive commercial success and create an environment where colleagues can thrive.

If you're an experienced retail leader who enjoys developing people, achieving results and making a positive impact in your community, we'd love to hear from you.

What you'll be doing

• Lead, inspire and develop a high-performing team that delivers exceptional customer experiences every day.
• Build a culture of learning and wellbeing by coaching colleagues and helping them become trusted health and wellness experts through our Qualified to Advise training which you will also undergo.
• Drive commercial performance by managing sales, profitability, payroll and operational excellence.
• Ensure stock availability, visual merchandising, compliance and health and safety standards are maintained across the store.
• Champion the use of technology to improve operational efficiency and enhance the customer experience.
• Work collaboratively with your Regional Manager and peers to share best practice and deliver success across the wider region.

What you'll bring

• Proven experience leading teams and managing store operations in a retail environment.
• Strong leadership and coaching skills, with the ability to develop high-performing teams.
• Commercial awareness and confidence managing performance, budgets and business priorities.
• Excellent communication and relationship-building skills, with a customer-first approach.
• A passion for health and wellness, with curiosity to keep learning and developing your expertise.

Benefits

• Monthly performance bonus.
• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary, after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps.
• Cycle to Work scheme

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you.

We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans