Store Manager

The Fragrance Shop; Murton; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive rate of pay

Generous Staff discount

Exciting store bonus and incentives

Training and development programmes

Progression pathways

Job summary

The Fragrance Shop is seeking an experienced Store Manager to drive store performance, profitability and outstanding customer service. You will coach and lead a team of consultants and an Assistant Manager, while ensuring best-in-class product knowledge, stock control and local marketing initiatives.

You will be accountable for store operations, health and safety, and cost efficiency, reporting to the Area Manager and Head Office.

Qualifications

• Proven experience leading a retail store team.
• Ability to drive sales targets and manage KPI performance.
• Strong communication and motivational leadership skills.

Responsibilities

• Lead and motivate store team to achieve store sales targets and KPI's.
• Develop plans and local initiatives to improve store performance.
• Manage a team of consultants by training, coaching and delegating.
• Resolve complex customer queries.
• Ensure product knowledge and display standards.
• Communicate with Area Manager and Head Office; cascade information.
• Promote the company and store in the local shopping centre.
• Ensure correct product coding, pricing and POS usage.
• Maintain operating costs within budget and minimise shrinkage.
• Implement health and safety legislation; maintain discipline and procedures.
• Learn from training materials and share expertise within the team.
• Maintain stock levels and store commerciality.
• Analyse data for planning and forecasting.
• Carry out tasks as requested by Area Manager or Regional Director.
• All tasks to be carried out timely, efficiently and cost-effectively.

Skills

Leadership

Coaching

Customer service

Team management

Communication

Job description

The Fragrance Shop are on the lookout for a passionate, ambitious and experienced Store Manager to join our company!, Responsible for total store results, the Store Manager role is to take ownership of the stores' performance in relation to profitability, and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day to day running. Key Responsibilities

• Lead and motivate store team to achieve store sales targets and KPI's
• Develop plans and local initiatives to improve the store's performance and contribution to the overall company results.
• Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment.
• Take a lead role in resolving complex customer queries.
• Ensure the highest level of product knowledge is attained and demonstrated in the store team.
• Communicate effectively with Area Manager and/or Head Office and cascade to the store, acting as a link in the chain of communication.
• Ensure that all products are presented/displayed to their best advantage, following guidelines.
• Actively promote the company and the store in the local shopping centre.
• Ensure that all products are correctly coded, priced and correct POS is used at all times.
• Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum.
• Be accountable for implementing legislation regarding security and Health and Safety.
• Maintain standards of discipline, rules and regulations in regards to recruitment, training, performance reviews, grievances and disciplinary procedures.
• Ability and eagerness to learn by studying relevant training materials, and to share expertise within the team.
• Play an integral role in ensuring the store is plentiful with stock levels, and also to maintain commerciality in line with company procedures.
• Awareness of analysing and interpreting data, to facilitate planning and future forecasting for sales.
• Carry out any reasonable tasks as requested by Area Manager or Regional Director.
• All the above to be carried out in a timely, efficient and cost effective manner.

About The Fragrance Shop

Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK's largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores 200+ nationwide and online!

Package Details

• Competitive rate of pay
• Generous Staff discount
• Exciting store bonus and incentives
• Training and development programmes
• Progression pathways