Store Manager

Nothing Tech; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Nothing Tech is seeking a dynamic Store Manager for its flagship store in Soho, London. The role involves leading a retail team, driving sales, and ensuring exceptional customer experiences. Ideal candidates will have extensive retail management experience, particularly in tech or premium brands, and a passion for customer service.

Qualifications

• 3+ years of retail management experience (tech or premium brands preferred).
• Strong leadership and team management skills.
• Excellent customer service skills.

Responsibilities

• Lead, motivate, and develop a team to deliver outstanding customer service.
• Set and achieve sales targets, optimise product displays.
• Oversee store operations, including inventory management and customer experience.

Skills

Leadership

Customer Service

Sales Performance

Communication

Organisation

Tech-Savvy

Job description

Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back. To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a global ecosystem of products that bring joy to people's lives.

Nothing's debut smartphone, Phone (1), earned Time Magazine’s prestigious Best Inventions for Innovative Smartphone Design award. Through cutting-edge design and user interface innovation, the London-based company is creating an alternative ecosystem of tech products for the young and creative.

In 2023, the company launched Phone (2) to wide acclaim from its community, the media, and design enthusiasts, and in 2024, Nothing launched its CMF Phone 1, and Nothing Phone (2a) Series, with both receiving an overwhelmingly positive reception.

To date, Nothing has sold more than 7 million units worldwide across its product lines, having released five audio products, five smartphones, and two smart wearables under the Nothing and CMF by Nothing brands. The company has amassed a cumulative revenue of $1 billion.

All products are developed in close collaboration with the Nothing Community, which includes over 8,000 private investors and are crafted with sustainability at the forefront.

Nothing is a UK-based privately held company with backing from GV (formerly Google Ventures), EQT Ventures, C Ventures and other private investors including Tony Fadell (Principal at Future Shape & inventor of the iPod), Casey Neistat (YouTube personality and Co-founder of Beme), Kevin Lin (Co-founder of Twitch) and Steve Huffman (Co-founder and CEO of Reddit).

If that sounds like something you'd like to be part of, read on...

The Role:

We’re looking for a dynamic, customer-focused Store Manager to lead our retail team located at our flagship store in the heart of Soho. In this role, you’ll oversee daily operations, drive sales, and ensure the highest standard of customer experience in line with the Nothing brand.

Responsibilities:

• Team Leadership: Lead, motivate, and develop a team to deliver outstanding customer service and be ambassadors for the Nothing brand.
• Sales Performance: Set and achieve sales targets, optimise product displays, and implement strategies to drive sales growth.
• Launch Activations: Plan and execute launch activations from limited drops to cultural moments to drive launch hype and sales.
• Customer Experience: Ensure an exceptional and personalised shopping experience while resolving customer concerns.
• Store Operations: Oversee store opening/closing, inventory management, stock ordering, and store maintenance.
• Reporting: Manage work schedules, provide regular sales reports, inventory reports and manage the store P&L.

Requirements:

• Experience: 3+ years of retail management experience (tech or premium brands preferred).
• Leadership: Strong leadership and team management skills, with a proven ability to motivate and develop staff.
• Customer Service: Excellent customer service skills with a passion for creating memorable experiences.
• Sales & Performance: Ability to drive sales, set targets, and analyze performance metrics.
• Communication: Strong communication skills, both written and verbal.
• Tech-Savvy: Comfort with retail management systems, inventory software, and point-of-sale systems.
• Organisation: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Flexibility: Willingness to work weekends, evenings, and holidays as needed.

We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcoming employer for all candidates.

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Lastly, if if at any point you'd like us to remove the information we've collected or share it with you, just let us know.

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