Store Manager – London Holborn Chancery Lane

Costa Coffee; London; On-site; GBP 34,000 - 41,000; Full time

Job summary

A leading coffee brand is seeking a Store Manager for their London Holborn Chancery Lane location. The role involves leading a team, enhancing customer service, and driving sales while enjoying competitive benefits including a bonus scheme and discounts. Join Costa Coffee and help shape a vibrant store culture.

Benefits

Access to the Coca-Cola share scheme

50% discount on food and drinks

Smart pension matched up to 10%

Quarterly and annual incentive scheme

Qualifications

• Strong leader experienced in managing and developing successful teams.
• Forward-thinking individual with a strategic outlook.
• Ambitious professional eager to contribute to growth.

Responsibilities

• Meet customer needs and foster a strong customer service culture.
• Create an inviting environment that encourages repeat visits.
• Train and develop your team to reach their full potential.

Skills

Leadership

Customer Service

Team Development

Strategic Thinking

Job description

Store Manager – London Holborn Chancery Lane

Contract type: Permanent

Category: Retail Operations - Store Manager

Location: 5 High Holborn, London, GB-LND, GBR, WC1V 6DR

Store Manager – London Holborn Chancery Lane – Up to £41,000 per annum – Permanent

At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz, and proudly making greatness every day.

And as a Store Manager, you can too.

Why choose Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to 10%
• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)

We’re passionate about being a great place to work where you can bring your authentic self. We support diversity, equity, and inclusion, and continue to work with our teams to shape our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players.

What you’ll do

Being a Store Manager means more than just running a store. It’s your opportunity to own something and define your success. You will:

• Meet customer needs and foster a strong customer service culture to improve NPS, while engaging with the local community to attract new customers
• Create an inviting environment that encourages repeat visits
• Take ownership of sales, profit, team development, and recognition
• Train and develop your team to reach their full potential

Who you are

We’re interested in your unique qualities:

• A strong leader experienced in managing and developing successful teams
• A forward-thinking individual with a strategic outlook
• An ambitious professional eager to contribute to our growth
• A brand ambassador committed to maintaining high standards