Store Manager

Safestore; London; On-site; GBP 32,000 - 37,000; Full time

Job summary

Safestore is seeking a dedicated Store Manager for their Paddington Marble Arch location. You will lead a friendly team, focused on exceptional customer service and maximizing sales in a fast-paced environment. This full-time role offers a competitive salary with bonuses, extensive employee benefits, and opportunities for personal growth.

Benefits

28 days paid holiday per year

Bonuses based on targets

Enhanced parental leave

Pension scheme

Healthcare cash plan for colleagues

Discounted gym memberships

Cycle-to-work scheme

Sharesave scheme

Colleague and family discounts

Employee Assistance Programme

Qualifications

• Experience in retail or consultative sales management.
• Ability to lead and coach a team effectively.
• Strong communication skills for stakeholder management.

Responsibilities

• Achieve sales targets by advising customers on storage solutions.
• Lead and motivate store team through coaching.
• Ensure high standards for customer service and store safety.

Skills

Sales

Customer Service

Leadership

Communication

Commercial Acumen

Education

Previous management experience

Operational background in customer-facing environment

Job description

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Store Manager

Department: Region 6

Employment Type: Permanent - Full Time

Location: Paddington Marble Arch

Compensation: GBP 32,000 / year

Description

Here at Safestore, our people make the difference. We're a friendly team that thrives on providing exceptional customer service while selling the right storage solutions to our customers.

Basic starting salary: GBP 32,000 per annum, including a monthly bonus that can increase your total earnings to up to GBP 36,800 per annum.

As a Store Manager, you will lead by example, providing your team with encouragement and training. You will motivate them to deliver an excellent customer experience and build strong customer relationships. Your focus will be on driving your team's performance and maximising sales.

We want you to be yourself, and soon you will be part of the Safestore team, delighting our customers and achieving your store's bonus targets.

This is a full-time, permanent role working 40 hours per week on a rota basis, covering 5 out of 7 days. Shifts are within our opening hours: Monday to Saturday from 7:30am to 6:30pm (extended hours until 8:30pm on Thursdays) and Sundays from 10:00am to 4:00pm.

What we will offer you:

• 28 days paid holiday per year (including bank holidays)
• Bonuses based on achieving targets, supplementing your monthly salary
• Enhanced parental leave
• Pension scheme
• Healthcare cash plan for colleagues
• Wellbeing initiatives such as discounted gym memberships and a cycle-to-work scheme
• Sharesave scheme with a history of success for colleagues
• Colleague and family discounts on Safestore products and services
• Employee Assistance Programme

What you will offer us:

• Sales: Achieve targets by understanding customer requirements and advising on the best solutions, from enquiry to move-in, while driving store performance (P&L).
• People: Lead and motivate the store team through coaching and constructive feedback to enhance performance.
• Customer Service: Maximise customer experience through exceptional service opportunities.
• Store Standards: Manage store responsibilities, including Health and Safety, maintaining high standards to create a great impression for customers.

A successful Store Manager will:

• Have previous management experience
• Have an operational background in a customer-facing environment such as retail or consultative sales
• Be able to lead and coach a team for performance
• Communicate effectively and build relationships with stakeholders
• Possess strong commercial acumen
• Lead your team through the fast-moving storage industry environment