Store Manager

British Heart Foundation; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Store Manager to lead a community-focused fashion store. In this dynamic role, you will drive sales through both physical and digital channels while fostering an inclusive team environment. Your leadership will help maximize store performance and contribute to life-saving research funding. With a commitment to sustainability and community engagement, this position offers a rewarding opportunity to make a real difference. Join a team that values diversity and supports your career development with generous benefits and a culture of internal progression.

Benefits

38 days annual leave

Holistic support leave

Enhanced family policies

Wagestream - early access to wages

25% staff discount

Health cash plan

24/7 Virtual GP access

Pension with employer contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience in customer-facing roles in retail or hospitality.
• Proven ability to lead and motivate diverse teams.

Responsibilities

• Accountable for store performance and sales maximization.
• Leading a diverse team to achieve store targets.

Skills

Customer service experience

Team leadership

Commercial awareness

Sales target achievement

Initiative and proactive approach

Budget and P&L understanding

Job description

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The opportunity

Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability? We're looking for a Store Manager to join our team in King Street, Hammersmith, W6 9JG.

What does this role involve?

As a Store Manager, you will be accountable for your store's performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrates the BHF values.

Each day is different in this varied, fast-paced and hands-on role. Due to the volume of collections, deliveries, and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for?

• Experience working in a customer-facing role in retail, hospitality, or service industry.
• Experience of leading, motivating, and developing teams.
• Commercial awareness.
• Ability to achieve sales targets.
• Committed to achieving the highest retail standards at all times.
• Able to work under own initiative and take a proactive approach to changing business needs and objectives.
• Thrives working in a hands-on, fast-paced environment.
• An understanding of budgets and P&L.

Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

What's important to us?

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery, and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items, and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever - because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave).
• Holistic support leave of up to 10 additional days off each year.
• Enhanced family policies (maternity, paternity, and adoption leave).
• Wagestream - early access to your wages.
• 25% staff discount.
• Health cash plan (Dental, Optical, Therapies, etc).
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP).
• Pension with employer contribution of up to 10%.
• Cycle to work scheme.
• Discounts on gym memberships.
• Discounts with a wide range of retailers.

Ready to apply?

To apply, please follow these simple steps:

1. Click the "Apply" button below.
2. You'll be seamlessly redirected to the BHF Careers page.
3. Complete the application form, submit your CV, and upload your employment history.

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check.

Inclusivity Matters: We're committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.

Act Swiftly: Early applications are encouraged. We'll be reviewing submissions throughout the advertising period and may close the advert early.

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.