Store Manager

Theo Paphitis Retail Group; Lancaster; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Company bonus

Pension with enhancement options

Generous holiday allowance

Training and apprenticeship programmes

Discounts across group brands

Job summary

Ryman is seeking a Store Manager to take full ownership of the store, lead a high-performing team, and deliver outstanding customer experiences while driving sales and profitability.

You will coach and develop colleagues, use performance data to improve store performance, and ensure standards across merchandising, safety and operations are maintained. This role emphasizes hands-on leadership from the shop floor.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Strong customer service mindset and problem-solving.
• Ability to use performance data/KPIs to drive improvements.
• Proven coaching and people development skills.

Responsibilities

• Take ownership of your store and lead a high-performing team.
• Ensure customers receive knowledgeable, friendly and efficient service.
• Drive sales and achieve business targets through leadership and commercial decisions.
• Use KPIs to identify opportunities in sales, payroll, stock loss and profitability.
• Recruit, coach and develop your team and set clear expectations.

Skills

Store leadership

Customer service

Commercial awareness

Data-driven decisions

Coaching & development

Communication & organisation

Job description

As a Store Manager at Ryman, you’ll take full ownership of your store, leading your team to deliver brilliant customer experiences whilst driving sales, profitability and performance.

You’ll be a visible, hands-on leader who sets the tone for the store. From coaching and developing your team to making commercial decisions and keeping standards high, you’ll have the opportunity to make a real impact every day.

You’ll balance people and performance, creating a positive environment where colleagues feel supported, motivated and empowered to succeed.

What you’ll be doing

• Take ownership of your store, leading by example and creating a positive, engaged and high-performing team culture.
• Put customers at the heart of everything you do, ensuring they receive knowledgeable, friendly and efficient service.
• Drive sales and achieve key business targets through strong leadership and commercial decision-making.
• Use performance data and KPIs to understand what’s happening in your store and identify opportunities to improve, including sales, payroll, stock loss, waste and profitability.
• Recruit, coach and develop your team, helping colleagues build confidence, develop their skills and reach their potential.
• Set clear expectations, provide regular feedback and tackle performance issues confidently and fairly when needed.
• Plan rotas and resources effectively, making sure the store is set up to deliver great results while operating within budget.
• Maintain high standards across merchandising, store presentation, compliance, cash handling, health and safety and company processes.
• Build strong relationships with Retail Support teams and neighbouring stores, sharing ideas and working together to achieve the best results.
• Handle customer queries and complaints professionally, turning challenges into positive experiences wherever possible.
• Champion continuous improvement by looking for smarter, more effective ways of working.
• Make sure company systems and processes are followed accurately and consistently.
• Be a true ambassador for the Ryman brand and our values, inspiring your team through your own actions and leadership.

What you’ll bring

• Experience leading a retail team in a fast-paced environment.
• A genuine passion for delivering outstanding customer service.
• Strong commercial awareness and confidence using performance data to make informed decisions.
• The ability to motivate, coach and develop colleagues, helping them reach their full potential.
• Excellent communication and organisational skills.
• A proactive mindset, with the confidence to make decisions, take ownership and solve problems.
• The ability to juggle competing priorities while keeping standards high.
• Flexibility and resilience – you’ll be comfortable working in a busy environment where every day brings something different.
• A positive and collaborative approach to leadership.
• A hands-on attitude and the ability to lead from the shop floor.
• Most importantly, the ambition to take ownership, develop your people and make your store a great place to work and shop.

What’s in it for you?

• Competitive salary with the opportunity to earn company bonus, company pension (with enhancement options), and a referral scheme.
• Generous holiday allowance plus an extra wellbeing day to recharge.
• Tailored training, structured career progression, and funded apprenticeship programmes.
• Exclusive discounts across all group brands (Ryman, Robert Dyas, Boux Avenue), Cycle2Work scheme, and access to mental health first aiders and wellness support.
• A collaborative team with recognition awards and regular social events.

About Ryman

With over 130 years of heritage, Ryman is the UK’s go-to destination for stationery, office supplies, and tech. Operating over 200 stores alongside a thriving digital presence, we are proud to be part of the Theo Paphitis Retail Group (including Robert Dyas, Boux Avenue, and London Graphic Centre).

We are a resilient, innovative, and customer-first business. We believe in equipping our people with the tools they need to grow, thrive, and succeed.

Ryman is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment where everyone can be themselves at work.