Supervisor

Theo Paphitis Retail Group; Sunderland; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Company bonus

Enhanced pension

Referral scheme

Generous holidays

Wellbeing day

Training & apprenticeships

Staff discounts

Cycle2Work

Mental health support

Social events

Job summary

Ryman, part of the Theo Paphitis Retail Group, is seeking a Store Supervisor to lead the shop floor, support the Store Management Team and deliver outstanding customer service. You will drive sales, mentor colleagues, handle customer queries with care, and ensure security and policy compliance while maintaining high standards of visual merchandising.

You will be empowered to take ownership in the Store’s absence and to motivate the team to achieve KPIs, with a focus on creating a positive,

Qualifications

• Passion for Ryman and Theo Paphitis Retail Group.
• Customer-first mindset and a drive to exceed expectations.
• Energy, enthusiasm and a strong focus on achieving results.
• Confidence to lead by example and maximise sales opportunities.
• Strong communication and collaboration skills.
• Ability to work independently while being a dependable team player.

Responsibilities

• Lead by example on the shop floor and support the Store Management Team.
• Drive sales and KPIs by spotting opportunities and motivating the team.
• Handle customer queries and complaints with positive resolutions.
• Support training and development of colleagues using available tools.
• Operate the till efficiently while upholding high standards of customer care and security.
• Ensure compliant use of company systems and maintain visual merchandising standards.
• Support weekly timesheet processes when required and assist in store security and safety.

Skills

Customer focus

Leadership

Communication

Team leadership

Sales driven

Problem solving

Adaptability

Job description

As a Store Supervisor at Ryman, you’ll be a key part of the team, supporting the Store Management Team to deliver outstanding customer service, drive sales and get the best from the people around you.

You’ll lead by example on the shop floor, helping create a positive, energetic environment where customers receive great service and colleagues feel supported to perform at their best. You’ll also step up to take responsibility for the store when the Store or Deputy Manager is absent.

What you’ll be doing

• Be a proud ambassador for Ryman and the wider Theo Paphitis Retail Group, building your knowledge and sharing it with customers and colleagues.
• Champion a customer-first culture, making sure every customer receives a consistently excellent experience.
• Confidently handle customer queries and complaints, finding positive solutions and building customer loyalty.
• Lead by example when engaging with customers, identifying their needs and recommending the right products, promotions and additional items.
• Support the training and development of colleagues, using available tools and resources to help the team perform at its best.
• Help drive sales and achieve KPIs by spotting commercial opportunities and motivating the team to deliver results.
• Operate the till efficiently while maintaining high standards of customer care, security and loss prevention.
• Ensure company systems are used correctly and accurately, supporting compliance with company policies and procedures.
• Help keep the store looking its best by maintaining high standards of visual merchandising and housekeeping.
• Build and share strong product knowledge, helping both yourself and your colleagues become experts in what we sell.
• When needed, take responsibility for the overall security and safety of our people and property, ensuring the store operates safely and effectively.
• When supporting the store in the absence of the Store/Deputy Manager, motivate the team, monitor KPIs, liaise with our Retail Support Centre and support weekly timesheet processes.
• Be ready to roll up your sleeves and get stuck in – no two days are the same!

What you’ll bring

• A genuine passion for Ryman and the wider Theo Paphitis Retail Group.
• A customer-first mindset and a passion for exceeding expectations.
• Energy, enthusiasm and a strong focus on achieving results.
• The confidence to lead by example and maximise sales opportunities.
• Strong communication and collaboration skills.
• The ability to work independently while being a supportive and dependable team player.
• Commercial awareness and the confidence to proactively identify opportunities to increase sales.
• The ability to manage multiple priorities, solve problems and find effective solutions.
• Adaptability and resilience – you’ll be comfortable working in a fast-paced environment where every day is different.
• A hands-on approach and a willingness to get stuck in wherever you’re needed.
• A commitment to learning and developing your own skills, as well as supporting the development of your team.
• Flexibility around working hours and location.
• Most importantly, the confidence and enthusiasm to motivate others and make a positive impact in store.

What’s in it for you?

• Competitive salary with the opportunity to earn company bonus, company pension (with enhancement options), and a referral scheme.
• Generous holiday allowance plus an extra wellbeing day to recharge.
• Tailored training, structured career progression, and funded apprenticeship programmes.
• Exclusive discounts across all group brands (Ryman, Robert Dyas, Boux Avenue), Cycle2Work scheme, and access to mental health first aiders and wellness support.
• A collaborative team with recognition awards and regular social events.

About Ryman

With over 130 years of heritage, Ryman is the UK’s go-to destination for stationery, office supplies, and tech. Operating over 200 stores alongside a thriving digital presence, we are proud to be part of the Theo Paphitis Retail Group (including Robert Dyas, Boux Avenue, and London Graphic Centre).

We are a resilient, innovative, and customer-first business. We believe in equipping our people with the tools they need to grow, thrive, and succeed.

Ryman is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment where everyone can be themselves at work.