Supervisor

Theo Paphitis Retail Group; London Borough of Bromley; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Company bonus

Pension with enhancement

Referral scheme

Holiday allowance

Wellbeing day

Training & apprenticeships

Discounts across group brands

Cycle to Work

Mental health support

Social events

Job summary

Ryman is seeking a Store Supervisor to support the Store Management Team in delivering outstanding customer service, driving sales, and getting the best from the team. You will lead by example on the shop floor, ensure excellent customer experiences, and step in when the Store or Deputy Manager is absent.

You will champion a customer-first culture, handle queries effectively, and help develop colleagues while maintaining security, stock control, and visual merchandising to support store KPIs.

Qualifications

• Retail experience with customer service focus.
• Ability to lead a small team and support the Store Manager.
• Strong communication and collaboration skills.
• Resilience in a fast-paced environment.

Responsibilities

• Lead by example on the shop floor and support the Store Manager.
• Drive sales and KPIs by spotting opportunities and motivating the team.
• Handle customer queries and complaints and build loyalty.
• Support training and development of colleagues and use available tools.
• Operate the till efficiently and maintain high standards of security and loss prevention.
• Maintain visual merchandising and housekeeping to high standards.
• Ensure policy compliance and accurate use of company systems.

Skills

Customer focus

Leadership

Communication

Teamwork

Problem solving

Job description

As a Store Supervisor at Ryman, you’ll be a key part of the team, supporting the Store Management Team to deliver outstanding customer service, drive sales and get the best from the people around you.

You’ll lead by example on the shop floor, helping create a positive, energetic environment where customers receive great service and colleagues feel supported to perform at their best. You’ll also step up to take responsibility for the store when the Store or Deputy Manager is absent.

What you’ll be doing

• Be a proud ambassador for Ryman and the wider Theo Paphitis Retail Group, building your knowledge and sharing it with customers and colleagues.
• Champion a customer-first culture, making sure every customer receives a consistently excellent experience.
• Confidently handle customer queries and complaints, finding positive solutions and building customer loyalty.
• Lead by example when engaging with customers, identifying their needs and recommending the right products, promotions and additional items.
• Support the training and development of colleagues, using available tools and resources to help the team perform at its best.
• Help drive sales and achieve KPIs by spotting commercial opportunities and motivating the team to deliver results.
• Operate the till efficiently while maintaining high standards of customer care, security and loss prevention.
• Ensure company systems are used correctly and accurately, supporting compliance with company policies and procedures.
• Help keep the store looking its best by maintaining high standards of visual merchandising and housekeeping.
• Build and share strong product knowledge, helping both yourself and your colleagues become experts in what we sell.
• When needed, take responsibility for the overall security and safety of our people and property, ensuring the store operates safely and effectively.
• When supporting the store in the absence of the Store/Deputy Manager, motivate the team, monitor KPIs, liaise with our Retail Support Centre and support weekly timesheet processes.
• Be ready to roll up your sleeves and get stuck in – no two days are the same!

What you’ll bring

• A genuine passion for Ryman and the wider Theo Paphitis Retail Group.
• A customer-first mindset and a passion for exceeding expectations.
• Energy, enthusiasm and a strong focus on achieving results.
• The confidence to lead by example and maximise sales opportunities.
• Strong communication and collaboration skills.
• The ability to work independently while being a supportive and dependable team player.
• Commercial awareness and the confidence to proactively identify opportunities to increase sales.
• The ability to manage multiple priorities, solve problems and find effective solutions.
• Adaptability and resilience – you’ll be comfortable working in a fast-paced environment where every day is different.
• A hands-on approach and a willingness to get stuck in wherever you’re needed.
• A commitment to learning and developing your own skills, as well as supporting the development of your team.
• Flexibility around working hours and location.
• Most importantly, the confidence and enthusiasm to motivate others and make a positive impact in store.

What’s in it for you?

• Competitive salary with the opportunity to earn company bonus, company pension (with enhancement options), and a referral scheme.
• Generous holiday allowance plus an extra wellbeing day to recharge.
• Tailored training, structured career progression, and funded apprenticeship programmes.
• Exclusive discounts across all group brands (Ryman, Robert Dyas, Boux Avenue), Cycle2Work scheme, and access to mental health first aiders and wellness support.
• A collaborative team with recognition awards and regular social events.

About Ryman

With over 130 years of heritage, Ryman is the UK’s go-to destination for stationery, office supplies, and tech. Operating over 200 stores alongside a thriving digital presence, we are proud to be part of the Theo Paphitis Retail Group (including Robert Dyas, Boux Avenue, and London Graphic Centre).

We are a resilient, innovative, and customer-first business. We believe in equipping our people with the tools they need to grow, thrive, and succeed.

Ryman is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment where everyone can be themselves at work.