Supervisor

Theo Paphitis Retail Group; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company bonus

Company pension

Wellbeing day

Training & apprenticeships

Employee discounts

Cycle to Work

Mental health support

Job summary

Ryman in the UK is seeking a Store Supervisor to support the Store Management Team in delivering outstanding customer service and driving sales. You’ll lead on the shop floor, help create a positive environment, and step in for the Store/Deputy Manager when needed.

You will ambassador the Theo Paphitis Retail Group, train colleagues, manage KPIs, handle customer queries, and ensure compliance with company policies while maintaining store standards.

Qualifications

• Previous retail supervisory experience is essential.
• Strong customer service mindset and problem-solving skills.
• Ability to motivate and coach a small team.

Responsibilities

• Be a proud ambassador for Ryman and Theo Paphitis Retail Group, sharing knowledge with customers and colleagues.
• Champion a customer-first culture and ensure excellent customer experience.
• Handle customer queries and complaints, building loyalty.
• Lead by example on the shop floor and identify products and promotions to boost sales.
• Support training and development of colleagues to improve team performance.
• Drive KPIs by spotting opportunities and motivating the team to deliver results.
• Operate the till efficiently while upholding high standards of service, security and loss prevention.
• Ensure systems are used correctly and comply with company policies.
• Maintain high standards of visual merchandising and housekeeping.
• Share product knowledge to help the team become experts.

Skills

Customer focus

Lead by example

Sales awareness

Communication

Adaptability

Job description

As a Store Supervisor at Ryman, you’ll be a key part of the team, supporting the Store Management Team to deliver outstanding customer service, drive sales and get the best from the people around you.

You’ll lead by example on the shop floor, helping create a positive, energetic environment where customers receive great service and colleagues feel supported to perform at their best. You’ll also step up to take responsibility for the store when the Store or Deputy Manager is absent.

What you’ll be doing

• Be a proud ambassador for Ryman and the wider Theo Paphitis Retail Group, building your knowledge and sharing it with customers and colleagues.
• Champion a customer-first culture, making sure every customer receives a consistently excellent experience.
• Confidently handle customer queries and complaints, finding positive solutions and building customer loyalty.
• Lead by example when engaging with customers, identifying their needs and recommending the right products, promotions and additional items.
• Support the training and development of colleagues, using available tools and resources to help the team perform at its best.
• Help drive sales and achieve KPIs by spotting commercial opportunities and motivating the team to deliver results.
• Operate the till efficiently while maintaining high standards of customer care, security and loss prevention.
• Ensure company systems are used correctly and accurately, supporting compliance with company policies and procedures.
• Help keep the store looking its best by maintaining high standards of visual merchandising and housekeeping.
• Build and share strong product knowledge, helping both yourself and your colleagues become experts in what we sell.
• When needed, take responsibility for the overall security and safety of our people and property, ensuring the store operates safely and effectively.
• When supporting the store in the absence of the Store/Deputy Manager, motivate the team, monitor KPIs, liaise with our Retail Support Centre and support weekly timesheet processes.
• Be ready to roll up your sleeves and get stuck in – no two days are the same!

What you’ll bring

• A genuine passion for Ryman and the wider Theo Paphitis Retail Group.
• A customer-first mindset and a passion for exceeding expectations.
• Energy, enthusiasm and a strong focus on achieving results.
• The confidence to lead by example and maximise sales opportunities.
• Strong communication and collaboration skills.
• The ability to work independently while being a supportive and dependable team player.
• Commercial awareness and the confidence to proactively identify opportunities to increase sales.
• The ability to manage multiple priorities, solve problems and find effective solutions.
• Adaptability and resilience – you’ll be comfortable working in a fast-paced environment where every day is different.
• A hands-on approach and a willingness to get stuck in wherever you’re needed.
• A commitment to learning and developing your own skills, as well as supporting the development of your team.
• Flexibility around working hours and location.
• Most importantly, the confidence and enthusiasm to motivate others and make a positive impact in store.

What’s in it for you?

• Competitive salary with the opportunity to earn company bonus, company pension (with enhancement options), and a referral scheme.
• Generous holiday allowance plus an extra wellbeing day to recharge.
• Tailored training, structured career progression, and funded apprenticeship programmes.
• Exclusive discounts across all group brands (Ryman, Robert Dyas, Boux Avenue), Cycle2Work scheme, and access to mental health first aiders and wellness support.
• A collaborative team with recognition awards and regular social events.

About Ryman

With over 130 years of heritage, Ryman is the UK’s go-to destination for stationery, office supplies, and tech. Operating over 200 stores alongside a thriving digital presence, we are proud to be part of the Theo Paphitis Retail Group (including Robert Dyas, Boux Avenue, and London Graphic Centre).

We are a resilient, innovative, and customer-first business. We believe in equipping our people with the tools they need to grow, thrive, and succeed.

Ryman is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment where everyone can be themselves at work.