Store Manager

Costa Coffee; Kendal; On-site; GBP 33,300 - 40,700; Full time

Benefits offered by this job

Access to the Coca-Cola share scheme

50% discount on food and drinks

Smart pension matched up to 10%

Quarterly and annual incentives up to £10,000 as a bonus

Job summary

A leading coffee brand is seeking a Store Manager for the Kendal/Lancaster areas. This role involves fostering a strong customer service culture, leading a team, and driving sales. The successful candidate will have leadership experience and a passion for developing their team. This full-time position offers a salary of up to £37,000, along with a range of incentives and perks that include a share scheme and discounts.

Qualifications

• Strong leader with experience managing and developing successful teams.
• Ambitious and eager to contribute to growth.
• Brand ambassador dedicated to maintaining high standards.

Responsibilities

• Drive a strong customer service culture to improve NPS.
• Create an inviting setting customers want to return to.
• Train and develop the team to reach their potential.

Skills

Leadership

Customer service

Team development

Sales management

Job description

Store Manager – Kendal / Lancaster Areas

Salary: Up to £37,000 per annum (Permanent)

Why Costa Coffee?

We’re a global coffee brand with bold plans and a range of exciting perks:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all food and drinks in Costa owned stores
• A smart pension matched up to 10%
• Quarterly and annual incentive scheme, up to £10,000 as a bonus (store dependent)
• Explore more perks: https://bit.ly/costaperks

We’re passionate about creating a great workplace where you can bring your real self. We firmly support diversity, equity and inclusion, and shape our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, Trusted Team Players.

What you’ll do

• Meet all customer needs and drive a strong customer service culture to improve NPS and welcome new customers in the local community
• Create an inviting setting customers want to return to
• Take ownership of sales, profit, teams and recognition
• Train and develop the team to reach their potential

Who you are

• Strong leader with experience managing and developing successful teams
• Forward‑thinker with a big picture perspective and attention to future direction
• Ambitious, eager to contribute to our growth journey
• Brand ambassador dedicated to maintaining high standards
• Thrives under pressure

For reasonable adjustments and general queries, please email [e-mail]

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Customer Service

Industry: Retail