Store Manager

Cotswold Outdoor Group; Harrogate; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

40-60% discount on outdoor brands

Ongoing training and development

Free wellbeing support

33 days holiday

Electric Vehicle Salary Sacrifice

Volunteer day

Private medical insurance

Critical illness cover

Perks hub savings

Job summary

Cotswold Outdoor Group is seeking a Store Manager in Harrogate to lead a busy retail team, drive excellent customer service and meet store targets. You will oversee daily operations and coach colleagues to maintain a welcoming, high-performing store environment.

You’ll collaborate with senior leaders, develop staff, manage stock and cash controls, and model outstanding customer experience on the shop floor. A competitive package with bonus awaits.

Qualifications

• Has experience leading a retail team.
• Feels confident handling daily retail operations and supporting others.
• Stays focused under pressure and knows how to hit goals.
• Builds strong connections and brings out the best in their team.
• Enjoys being on the shop floor, leading by example and creating a great customer experience.

Responsibilities

• Lead and support a team to do their best.
• Help the store reach its goals while giving great customer service.
• Oversee daily store operations including deliveries, cash handling and compliance checks.
• Recruit, train and develop team members to set them up for success.
• Collaborate with senior leaders and other teams to help shape the store’s growth.

Skills

Retail leadership

Team development

Customer service

Attention to targets

Job description

Are you an experienced retail manager looking for your next challenge? We’re hiring a Store Manager to:

• Lead and support a team to do their best
• Help the store reach its goals while giving great customer service
• Enjoy 40 - 60% discount on top outdoor brands
• Work 37.5 hours per week in a hands on role where your leadership makes a real difference

Sound interesting? Read on to learn more.

About Us

We believe life’s better when it’s spent outdoors. Whether it’s hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But to enjoy the outdoors, people need the right kit and advice from a team of people who care.

As a Store Manager, you’ll lead that team. You’ll make sure the store is a friendly place where customers get great advice and the equipment they need for their adventures.

We’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice and a real commitment to protecting the planet.

What You’ll Be Doing

You’ll run the store, lead the team and make sure every customer has a great experience. Each week you’ll:

• Develop your team to deliver exceptional service and exceed store targets
• Oversee daily store operations including deliveries, cash handling and compliance checks
• Maintain high visual standards to create an inspiring and easy-to-navigate customer journey
• Monitor your stores performance and take smart, timely actions to drive results
• Recruit, train and develop team members to set them up for success
• Collaborate with senior leaders and other teams to help shape the store’s growth

We’re Looking For Someone Who

• Has experience leading a retail team
• Feels confident handling daily retail operations and supporting others
• Stays focused under pressure and knows how to hit goals
• Builds strong connections and brings out the best in their team
• Enjoys being on the shop floor, leading by example and creating a great customer experience

What You’ll Get From Us

• Starting salary of £30000 - £32000 with a yearly bonus of up to £XX
• Ongoing training and development from hands-on product knowledge to leadership support and expert brand sessions
• Free, confidential wellbeing support
• 33 days holiday with the option to buy more
• Electric Vehicle Salary Sacrifice scheme - dependent on meeting eligibility
• Volunteer day with a charity of your choice
• Private medical insurance and critical illness cover
• 40-60% discount on our full range of outdoor brands
• Savings on everyday essentials including groceries, travel, fitness and entertainment through our perks hub

Everyone’s welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.

We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.