Store Manager

Artisan People Group; Greater London; On-site; GBP 45,000 - 54,000; Full time

Job summary

Artisan People Group in Central London is seeking aStore Manager to lead a premium skincare retail and treatment space. You’ll take full ownership of day‑to‑day trading, team performance and commercial results across both shop floor and therapy rooms.

You’ll drive targets, coach the team and ensure outstanding customer experiences while maintaining top‑notch facilities and stock availability.

Qualifications

• Proven management experience in premium retail, beauty, skincare or wellness.
• Track record of hitting commercial targets and delivering results through people.

Responsibilities

• Lead, motivate and develop a retail team with clear performance expectations.
• Own sales targets and KPIs across retail and treatment services; translate data into action.
• Drive conversion, AOV, retention and rebooking through coaching and leadership.
• Oversee therapy room operations, practitioner schedules and room utilisation.
• Be main point of contact for therapists and practitioners; build strong working relationships.
• Maintain premium store presentation and visual merchandising.
• Manage stock, deliveries and product availability with buying/warehouse teams.
• Lead local marketing campaigns and in-store activations; translate priorities into actions.
• Ensure health, safety, compliance and operational standards.

Skills

Team leadership

Performance management

Retail operations

Customer service

Data analysis

Stock management

Job description

Join a French skincare and beauty brand as their Store Manager in Central London.

The role

This is a hands‑on leadership role at the heart of a premium Central London retail and treatment space, where you’ll take full ownership of day‑to‑day trading, team performance and commercial results across both the shop floor and the therapy rooms.

• Lead, motivate and develop a retail team, setting clear expectations on performance, professionalism and customer service
• Take ownership of sales targets and KPIs across retail and treatment services, turning data into daily and weekly action plans
• Drive conversion, average transaction value, customer retention and rebooking through confident coaching and hands‑on leadership
• Oversee the day‑to‑day running of the therapy rooms, managing practitioner schedules and room utilisation
• Act as the main point of contact for therapists and practitioners, building strong, accountable working relationships
• Maintain outstanding visual merchandising and store presentation that reflects a premium customer experience
• Manage stock, deliveries and product availability in partnership with buying and warehouse teams
• Bring marketing campaigns and in‑store activations to life, translating priorities into clear actions for the team
• Ensure health and safety, compliance and operational standards are consistently upheld

You’ll have proven management experience in premium retail, beauty, skincare or wellness, with a track record of hitting commercial targets and getting results through people, not just process.

You lead from the front, you’re comfortable with the numbers behind the business, and you make decisions without waiting to be told.

Strong organisation, sharp customer‑service instincts and the confidence to manage practitioner relationships alongside a retail team will set you apart.

Experience with treatment rooms or appointment‑based services is a strong advantage.