Store Manager

360 Talent; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary with bonus

Career progression in luxury retail

Work with premium, timeless products

Premium retail environment

Job summary

360 Talent partners with a prestigious luxury fashion brand to recruit a Store Manager for a Central London boutique. You will helm a high-performing team, drive sales and deliver a world-class luxury client experience.

The role requires a proven track record in managing premium retail teams, strong leadership, and a passion for craftsmanship and exceptional service. Enjoy a career path with an internationally recognised luxury business and premium product storytelling.

Qualifications

• Previous store manager experience in luxury or premium fashion.
• Strong commercial mindset with a proven track record of hitting sales targets.
• Passion for delivering exceptional client service and memorable shopping experiences.
• Experience leading, coaching and developing retail teams.
• Excellent communication, organisational and leadership skills.
• Strong understanding of luxury clienteling, CRM and KPI management.

Responsibilities

• Lead, motivate and develop a high-performance team.
• Drive sales, maximise conversion and achieve commercial targets.
• Deliver an exceptional, personalised luxury client experience.
• Build long-term relationships with local and international clients via clienteling and CRM.
• Monitor store KPIs and identify opportunities to improve sales, conversion and customer engagement.
• Oversee stock management, visual merchandising, scheduling and compliance with standards.
• Recruit, coach and develop staff through feedback and performance management.

Skills

Retail leadership

Luxury clienteling

CRM proficiency

Team development

Sales-driven mindset

Tools

CRM systems

Job description

We are partnering with a prestigious luxury fashion brand renowned for its exceptional craftsmanship, timeless collections, and outstanding client experience. We are seeking an experienced Store Manager to lead a boutique in Central London.

This is an exciting opportunity for a passionate retail leader to manage a high-performing team, drive commercial success, and deliver an exceptional luxury customer journey.

Key Responsibilities

• Lead, motivate, and develop a team, fostering a positive and high-performance culture.
• Drive sales performance, maximise conversion, and consistently achieve commercial targets.
• Deliver an exceptional and personalised client experience, ensuring the highest standards of luxury service.
• Build and maintain long‑term relationships with local and international clients through effective clienteling and CRM activities.
• Monitor and analyse store KPIs, identifying opportunities to improve sales, conversion, ATV, and customer engagement.
• Oversee all aspects of store operations, including stock management, visual merchandising, scheduling, and compliance with company standards.
• Recruit, coach, and develop team members through regular feedback and performance management.

About You

• Previous experience as a Store Manager within luxury or premium fashion.
• Strong commercial mindset with a proven track record of achieving sales targets and driving business growth.
• Passion for delivering exceptional client service and creating memorable shopping experiences.
• Experienced in leading, coaching, and developing retail teams.
• Excellent communication, organisational, and leadership skills.
• Strong understanding of luxury clienteling, CRM, and KPI management.
• Passion for premium fashion, craftsmanship, and luxury retail.

What's on Offer

• Competitive salary with performance-related bonus.
• Opportunity to lead a successful luxury boutique with strong year‑on‑year growth.
• Excellent career progression within an internationally recognised luxury business.
• Work with beautifully crafted, timeless products in a premium retail environment.