Store Manager

Shop Around the Corner; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An independent bookstore in Greater London is seeking a Store Manager to oversee daily operations, maximize sales, and ensure excellent customer service. The ideal candidate will be 21 or older with prior supervisory experience and a high school diploma. This role requires strong Team Management skills and a commitment to customer satisfaction. Join a dedicated team in a dynamic bookstore environment.

Qualifications

• Must be 21 years of age or older.
• Previous experience in a supervisor role is required.
• Successful completion of all required background screenings is necessary.

Responsibilities

• Maximizes profits and customer service by operating the store as Manager On-Duty.
• Ensure customer satisfaction on a daily basis.
• Supervise associates to achieve maximum sales and profits.

Skills

Computer skills

Cash register skills

Education

High school diploma or equivalent

Some college preferred

Job description

Shop Around the Corner is an independent bookstore that was founded in 1926 in New York, NY. We have since grown to have stores across the United States and Europe. We believe in the power and longevity of the written word. And we believe that books influence thought. Through our carefully curated selection, we hope to create a space for our community to continue to learn and grow as readers.

The Store Manager manages the day to day operation of the store as Manager On-Duty in conjunction with the management team to maximize sales and customer service. The Co-Manager may also be responsible for one of the following categories: book, buyback, or media.

Responsibilities

• Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines.
• Operates the store as the Manager On-Duty in accordance with the MOD Responsibilities Policy.
• Works with the Management team to achieve a grade of “B” or higher on each Store Appraisal Report.
• Maintains the physical security of the Second & Charles store they are assigned, and in doing so is a key-holding member of management.
• Ensure customer satisfaction on a day-to-day basis.
• Ensuring that all customers are greeted, invited back, and satisfied with their purchases.
• Customer complaints are handled to a satisfactory conclusion.
• Daily maintenance of category merchandising in all departments.
• Maintaining all aspects of the store’s operational requirements in order to ensure that exemplary customer service standards are achieved daily.
• Sales, payroll, inventory, merchandising and housekeeping functions at all times.
• Ensures consistent standards and training for determining book conditions and purchase prices.
• Reviews buying reports for all buyers to ensure compliance with Second & Charles policies and standards.
• Monitor process times for book buying. Ensure that process is operating most efficiently at all times.
• Supervise the following Associates/Departments to achieve maximum sales and profits:
• Intake
• POS
• Reviews transaction reporting for all intake associates to ensure acceptable credit/cash ratio.
• Reviews transaction reporting for all cashiers to monitor line item markdowns, voids, and compliance with Second & Charles policies and standards.
• Monitors process times for new product intake/offer completion. Ensure that process is operating most efficiently at all times.
• Maintain POS/Intake supply levels.
• Perform audits to ensure that all cash handling procedures are being followed by Associates/Managers.
• Communicate supply needs to General Manager weekly.
• Complete additional assignments as needed.

Job Requirements

Qualifications and Education Requirements

• 21 years of age or older
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Successful completion of all required background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time.
• Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance.
• Must be able to communicate using speech, sight, and sound with or without assistive device.
• Must be able to stand, walk, climb, bend, stoop or crouch while performing daily activities of the job.

Shop Around the Corner is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply.

As set forth in Shop Around the Corner’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Applicants must be currently authorized to work in the United States on a full-time basis.