Store Manager

Topologie; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Incentives

Employee discounts

Career growth

Brand exposure

Job summary

Topologie in London is seeking a Store Manager to lead a high-performing team, own store performance, and bring our co-creation concept to life for every customer who walks through the door.

You will recruit, coach, and onboard staff, partner with EU leadership, drive sales, clienteling, CRM activity, and local partnerships to grow store traffic and brand presence. This is a dynamic, startup-style role with growth opportunities.

Qualifications

• 4+ years of store management in premium or lifestyle retail.
• Proven track record leading teams and achieving sales targets.
• Strong business acumen with ability to translate KPIs into action.
• Excellent communication skills and customer focus.
• Comfortable in a start-up environment with evolving responsibilities.
• Able to lift and move up to 14 kg regularly.

Responsibilities

• Lead, coach, and develop a high-performing team to uphold brand standards.
• Recruit, onboard, and train new staff to support store growth.
• Lead by example on the shop floor with focus on service and operational excellence.
• Drive sales and KPI performance through daily leadership and insights.
• Manage CRM activity and clienteling to build customer loyalty.
• Collaborate with EU leadership and HQ on marketing and reporting.

Skills

Store leadership

Team management

Sales-driven

Customer service

KPI interpretation

Communication

Tools

CRM software

POS systems

Job description

As Topologie continues to rapidly expand its global retail footprint, we are looking for a dedicated Store Manager to support the growth of our UK market. As Store Manager in London, you will lead the team, own the store's performance, and bring the brand's co-creation concept to life for every customer who walks through the door.

We are seeking individuals who genuinely appreciate our brand and are eager to contribute to a positive and engaging shopping experience on the shop floor. If you are ready to "Make Things Happen" and share your authentic sense of style, we invite you to connect with us.

What you'll be doing?

Leadership & Team Management

• Lead, coach, and develop a high-performing team, creating a culture of accountability, collaboration, and service.
• Recruit, onboard, and train new team members to support store growth and uphold brand standards.
• Lead by example on the floor, acting as a mentor in both customer service and operational excellence.
• Conduct regular performance check-ins, coaching sessions, and ensure consistent feedback loops.
• Ensure consistent communication with the EU leadership team.

Customer Experience

• Champion Topologie's co-creation concept, ensuring staff are trained to deliver a unique customization experience.
• Manage and work with local CRM tools, being accountable for all in-store CRM activity and clienteling.
• Develop local community relationships and partnerships to drive store traffic and enhance brand presence.
• Handle customer issues with professionalism, empathy, and a solutions-oriented mindset.
• Drive sales performance and deliver on KPIs through daily leadership and business insight.
• Analyze store performance and proactively implement strategies to grow sales, conversion, and customer retention.
• Implement local sales strategies and clienteling initiatives to build customer loyalty and repeat business.
• Support marketing initiatives, including in-store events and promotions, in collaboration with the EU team.

Operations

• Ensure operational excellence, including inventory management, visual merchandising, and adherence to brand guidelines.
• Oversee compliance with all company policies and procedures.
• Ensure compliance with Belgian labor laws, health & safety regulations, and company operational standards.
• Collaborate with the HQ team on reporting, stock management, and retail KPIs.
• Participate in scheduled leadership calls with Paris & HK HQ at least every other week.

What you'll ideally bring

• 4+ years of store management experience in premium or lifestyle retail.
• Proven track record in team leadership, driving sales, and delivering outstanding customer service.
• Strong business acumen and ability to translate KPIs into action plans.
• Strong communication skills and ability to build rapport with diverse teams and customers.
• Passionate about customer experience, brand storytelling, and community engagement.
• Comfortable working in a start-up environment and flexible with evolving responsibilities.
• Ability to occasionally lift and move up to 14 kg as part of daily store operations.

What we’ll do for you

• A leadership role with real ownership over store performance and team development.
• Performance-based incentives.
• Employee discounts on Topologie products.
• A dynamic and supportive work environment within a fast-growing international brand.
• Opportunities for career growth within the company.