Store Manager

Virgin Media; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Health & dental benefits

Pension

Generous holiday entitlement

Discounts on Virgin Media O2 services

Cycle to Work

Virgin Family platform & O2 Priority

Job summary

Virgin Media O2 in London is seeking an experienced Store Manager to lead and develop the retail team, delivering exceptional customer service and achieving sales targets. You will travel to other stores and attend wider team meetings while ensuring compliance with Health & Safety, cash handling and security procedures.

You will drive performance reviews, coach colleagues and adapt quickly to changing business needs, contributing to Virgin Media O2's growth and excellent customer experiences

Qualifications

• Experience leading, motivating and developing teams in a fast-paced environment.
• Strong communication and listening skills with a customer-focused approach.
• Ability to adapt quickly to changing business needs and use established processes.

Responsibilities

• Leading, motivating and developing store teams to deliver targets.
• Delivering outstanding customer experiences and resolving issues promptly.
• Following processes with attention to detail and compliance with safety standards.
• Conducting performance reviews and supporting colleague development.
• Travel to other Virgin Media O2 stores and participate in wider team meetings.
• Working towards targets and contributing to business success.

Skills

Team leadership

Communication

Adaptability

Systems proficiency

Compliance knowledge

Tools

POS systems

Job description

Travel is a key part of this role, including visits to other stores and attendance at wider team meetings.

• Working in a fast-paced environment, not necessarily within retail.
• Leading, motivating and developing teams.
• Delivering outstanding customer experiences.
• Following processes and procedures with attention to detail.
• Conducting performance reviews and supporting colleague development.
• Working towards targets and contributing to business success.

The other stuff we are looking for We'd also love it if you have:

• Strong communication and listening skills.
• The ability to adapt quickly to changing business needs.
• Confidence using systems and following established processes.
• Experience working within key compliance frameworks, including Health & Safety, cash handling, FCA requirements, security, stock management, refunds and discounts.We're the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the country's biggest companies.

At Virgin Media O2, we're powered by talented, diverse teams who challenge convention, champion customers and push boundaries every day. Together, we're delivering more choice, better value and brilliant experiences for millions of people across the UK. Together, we are Virgin Media O2, and we can't wait to see what you'll bring to the team. Accessible, Inclusive and Equitable for All At Virgin Media O2, we're committed to creating an inclusive workplace where everyone can be themselves and reach their full potential. As an equal opportunities' employer, we're actively working to remove barriers and reduce bias throughout our recruitment process and beyond. Inclusion is built into everything we do, from the policies we create to the relationships we nurture. We're committed to supporting you throughout your application journey and encourage you to let us know if there's anything we can do to help.

At Virgin Media O2, we believe great people deserve great rewards. That's why we offer a fantastic benefits package designed to support your health, wellbeing, finances and life outside of work. Our benefits include Bupa healthcare, wellbeing support, life cover, a pension, generous holiday allowance, and even your birthday off. You'll also enjoy access to:

• Discounts on Virgin Media O2 broadband, TV and mobile services.
• Cycle to Work schemes.
• Dental insurance and neurodiversity assessments.
• The Virgin Family platform and O2 Priority, giving you exclusive offers, experiences and perks.

Plus, you'll be part of a business that champions inclusion, invests in its people and provides opportunities to learn, grow and build a rewarding career.