Store Manager

Subway IP Inc.; Gateshead; On-site; GBP 28,000 - 34,000; Full time

Job summary

Subway IP Inc. is recruiting a Store Manager to lead our Subway franchise team in a fast-paced retail environment. You will oversee recruitment, training, scheduling and daily operations to deliver excellent service.

The ideal candidate has management experience in retail, a hands-on leadership style, and a passion for delivering great customer experiences while ensuring compliance and store presentation.

Qualifications

• Experience in recruitment, induction and training of retail staff.
• Proven ability to manage staff schedules in a fast-paced environment.

Responsibilities

• Recruitment, induction and training of employees per Subway brand training requirements.
• Creating and managing the staff schedule.
• Checking in deliveries, order matching and daily banking.
• Prepare required paperwork related to stock and sales; prepare employee pay and timesheets.
• Manage cash balances and minimise wastage.
• Ensure 100% compliance with Subway and council guidelines.
• Perform inventory management and weekly stock takes and reports.
• Analyse weekly sales and inventory to improve the business.
• Direct and undertake housekeeping to maintain store cleanliness and presentation.
• Implement in-store marketing material and POP in line with campaigns.
• Ensure safety procedures are followed to prevent injury.
• Provide a safe work environment for employees and customers.
• Promote high levels of customer service and handle escalated complaints.
• Deliver high standards of service for products, sales, inquiries and catering.

Skills

Staff management

Leadership

Customer service

Education

Retail management experience

Job description

The following content displays a map of the jobs location - Unit B5 Gateshead

With over 44,000 stores, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the UK our Franchisees are looking to recruit motivated and driven team members to join the Subway® brand.

Job Introduction

The Store Manager is at the heart of the operation and our franchisees are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

Working as a Store Manager in a Subway® franchise is a challenging role but one that is highly rewarding. Subway® franchisees are proud of their hard-working staff and are able to offer fantastic career path opportunities to truly develop your career.

Main Responsibilities

• Recruitment /induction and training/development of employees in line with the Subway® brand’s training requirements – you will lead by example!
• Creating and managing the staff schedule
• Checking in deliveries, order matching and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash balances and minimise wastage
• Ensure 100% compliance in accordance to Subway® and council guidelines
• Perform inventory management and stock control including weekly stock take and reports
• Analyse the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
• Implement in store marketing material and POP in line with campaigns
• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Promote and encourage a high level of customer service amongst employees
• Handle unresolved and/or escalated customer complaints
• Deliver a high standard of service when dealing with products, sales, inquiries and catering for customer needs.

The Ideal Candidate

You may currently be working as a Catering Manager, Store Manager or Restaurant Manager – or maybe you’re an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you!