Store Manager

TN United Kingdom; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking a Store Manager to oversee operations, drive sales, and manage a motivated team. The ideal candidate will have a strong background in retail management, a passion for customer service, and proven success in achieving sales targets. Responsibilities include managing daily operations, developing strategies for sales growth, and ensuring exceptional customer service. Employee benefits include a quarterly bonus, discounts, and health coverage.

Benefits

Quarterly discretionary bonus schemes

30% store and online discount

Health care coverage

Discounted gym memberships

Qualifications

• Previous management experience in a fast-paced retail environment.
• Strong leadership skills with experience in coaching and developing teams.

Responsibilities

• Effectively run all store operations to meet or exceed sales & KPI targets.
• Create a positive team culture through recruiting and training.
• Analyze sales data to make informed decisions.

Skills

Leadership

Communication

Retail Management

Sales Target Management

Visual Merchandising

Job description

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Create a positive team culture through recruiting, training, and continuous development of your team. Build a motivated and high-performing team to increase store success.
4. Analyze sales data and financial reports to make quick, well-informed decisions, identifying and responding to operational and commercial opportunities.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques. Ensure merchandise displays are attractive and aligned with brand guidelines.
7. Ensure your team delivers the highest level of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulations.
11. Monitor and control store expenses to stay within budget.
12. Ensure store compliance with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Achieve employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with a good understanding of current trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Attention to detail and commercial awareness. Visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% store and online discount across multiple brands.
• Exclusive retail and hospitality discounts via TELUS Health platform.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and apprenticeships with nationally recognized qualifications.
• Health care coverage.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Opportunities to join colleague networks and support initiatives.
• Volunteer opportunities and contribution to JD Foundation.
• Employer engagement forums for positive change.