Store Manager

Naylor's Equestrian Llp; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking a Store Manager to oversee daily operations and drive sales performance. The ideal candidate will manage a motivated team, ensuring exceptional customer service and achieving business goals. Responsibilities include analyzing sales data, implementing strategies for growth, and maintaining compliance with company policies. The role offers various benefits including a quarterly bonus scheme and a discount on products.

Benefits

Quarterly discretionary bonus schemes

30% discount on products

Access to digital health services

Health cash plans

Internal development courses

Company Sick Pay

Discounted gym memberships

Incremental holiday allowance

Qualifications

• Previous management experience in a fast-paced retail/customer-facing environment.
• Proven track record of managing and exceeding sales targets and KPIs.

Responsibilities

• Oversee daily operations and drive sales performance.
• Manage a team and ensure exceptional customer service.
• Analyze sales data to make informed decisions.

Skills

Leadership

Communication

Retail Management

Sales Analysis

Visual Merchandising

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Foster a positive team culture through recruiting, training, and development, building a motivated and high-performing team for store success.
4. Analyze sales data and financial reports to make informed decisions, identifying opportunities operationally and commercially.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring attractive displays aligned with brand guidelines.
7. Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses within budget.
12. Ensure store compliance with health & safety regulations.

Role objectives and KPIs:

• Contribute to achieving or exceeding monthly sales targets.
• Drive additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Ensure new colleagues complete mandatory training.
• Meet or exceed employee satisfaction and engagement survey benchmarks.
• Keep operational costs within the allocated budget.

Skills and Experience:

• Previous management experience in a fast-paced retail/customer-facing environment.
• Passion for retail and understanding of latest trends and competitors.
• Strong leadership skills with experience coaching and developing teams.
• Excellent communication skills.
• Proven track record of managing and exceeding sales targets and KPIs.
• Experience analyzing reports and making commercial decisions.
• Keen eye for detail and commerciality; visual merchandising experience is advantageous.
• Ability to promote JD Group values internally and externally.

Benefits:

We value our employees' hard work and offer these benefits:

• Quarterly discretionary bonus schemes.
• 30% discount on a wide range of products in-store and online.
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and professional growth opportunities.
• Apprenticeships and accredited qualifications (England only).
• Company Sick Pay, Healthcare Cover, discounted gym memberships, Life Assurance.
• Access to colleague networks, volunteering opportunities, and employer engagement forums.
• Incremental holiday allowance.