Store Manager

JD GROUP; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in retail is seeking a Store Manager to oversee daily operations, drive sales, and manage a high-performing team. The role requires strong leadership and communication skills, with a focus on customer satisfaction and operational excellence. Benefits include a quarterly bonus, discounts, and development opportunities.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Exclusive deals and discounts

Access to digital health services

Health cash plans

Internal development courses

Company Sick Pay scheme

Health Care Cover

Discounted gym memberships

Life Assurance

Qualifications

• Previous management experience in fast-paced retail.
• Proven track record of exceeding sales targets.

Responsibilities

• Oversee daily operations and drive sales performance.
• Create and maintain colleague schedules for productivity.
• Ensure exceptional customer service and address inquiries.

Skills

Leadership

Communication

Sales Management

Customer Service

Visual Merchandising

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Create a positive team culture through recruiting, training, and continuous development. Build a motivated, high-performing team to increase store success.
4. Analyze sales data and financial reports to make quick, informed decisions, and identify opportunities operationally and commercially.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques. Ensure merchandise displays are attractive and aligned with brand guidelines.
7. Ensure teams deliver the highest level of in-store service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive existing customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses within budget.
12. Ensure the store complies with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail with a good understanding of the latest trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Benefits:

We appreciate our employees' efforts and offer the following benefits:

• Quarterly discretionary bonus schemes
• 30% company discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through our online benefits platform (TELUS Health)
• Access to digital health and well-being services (TELUS Health)
• Health cash plans
• Internal development courses for personal and professional growth
• Opportunities for apprenticeships and accredited qualifications (England Only)
• Company Sick Pay scheme
• Health Care Cover
• Discounted gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks and support initiatives for positive change
• Volunteer opportunities and JD Foundation contributions
• Employer engagement forums
• Incremental holiday allowance