Store Manager

WHITE STUFF; Eastbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in retail seeks a passionate Shop Manager to lead a dynamic team. This role involves driving commercial success, enhancing the customer experience, and managing a vibrant shop environment. You'll inspire your team, optimize product presentation, and engage with the local community. With a focus on results, you'll implement strategies to maximize sales and ensure operational excellence. Join a company that values inclusivity and offers a range of benefits, including a quarterly bonus and generous holiday allowance, while making a meaningful impact in the retail space.

Benefits

Quarterly bonus opportunity

Up to 25 days holiday plus bank holidays

Two paid days off annually to volunteer

50% discount and annual uniform

BUPA Medical and Dental Insurance

Healthcare cash plan and Life Assurance

Interest-free season ticket loan

Pension contribution

Qualifications

• Experience in retail management with a focus on team development.
• Strong ability to drive sales and enhance customer experience.

Responsibilities

• Lead the shop team to achieve sales targets and enhance customer satisfaction.
• Manage shop operations, including stock management and compliance.

Skills

Retail Management

Team Leadership

Customer Service

Commercial Awareness

Visual Merchandising

Education

High School Diploma

Retail Management Certification

Tools

POS Systems

Inventory Management Software

Job description

Please note that this role is a 37.5-hour contract, and weekend availability is required.

WHO WE ARE

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing, as well as beautiful accessories and homeware. Our original prints (all designed in-house), intricate details, and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented, and like-minded. We're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

WHO YOU ARE

You'll be passionate about retail and fashion. You'll have experience driving the commercial success of a shop and leading a team, inspiring others with your passion and expertise. You will be authentic and bring out the best in others too.

PRIMARY OBJECTIVE OF THE JOB

The Shop Manager holds overall responsibility for their shop. This includes taking ownership and initiative to drive performance through managing KPIs, ensuring customers have the best shopping experience, developing the team, and ensuring White Stuff's presence in the local community.

WHAT YOU'LL BE DOING

You will report to your Area Manager and be part of our Retail team.

Customer Experience

• Training, driving, and coaching the team to deliver an exceptional in-store customer experience aligned with our pillars: Be Friendly, Be Valuable, Be Inspiring.
• Ensuring the team meets customer needs through multichannel shopping and endless aisle orders.
• Engaging customers with our brand via email newsletter sign-ups, purchase tagging, and e-receipts.

Product Presentation and Visual Standards

• Regularly evaluating floor layout and sales trends, and taking action to optimize the shop floor.
• Ensuring the team understands product features to support customer styling and purchasing decisions.
• Maintaining excellent product and shop standards at all times.
• Implementing brand VM standards and layouts, making placement decisions suited to the shop, market, and customer.
• Creating a commercial environment where the team evaluates KPIs and responds to commercial opportunities.
• Feeding back on product packaging and commercial opportunities to the Area Manager.
• Optimizing stock levels for sales opportunities and liaising with Merchandising.

Commercial Management

• Understanding and maximizing commercial opportunities to increase sales, coaching the team accordingly.
• Managing the shop within set budgets.
• Coordinating promotions, incentives, and key trading weeks.

People Management and Development

• Using provided tools to develop the team's knowledge and skills, helping them reach their potential.
• Creating a positive team atmosphere focused on results.
• Leading team briefs to ensure knowledge and motivation.
• Effective staff planning to ensure appropriate coverage.
• Setting team objectives and fostering collaboration.
• Recruiting and retaining high-caliber team members.
• Engaging in succession planning to develop internal talent.
• Seeking local opportunities such as community events.
• Providing regular praise and feedback for engagement and development.
• Leading annual and interim reviews with monitored objectives.

Shop Operations

• Leading efficient delivery and replenishment processes.
• Organizing stocktakes and ensuring accurate reconciliation.
• Managing ship-from-store and Click & Collect processes.
• Acting as a point of contact for stakeholders.
• Leading health and safety compliance.
• Building relationships with other teams and business areas.

Doing Good Stuff

• Living our values in the shop.
• Supporting charity events and promotions.
• Understanding and explaining our approach to ethical sourcing and environmental impact.

WHAT WE'LL OFFER YOU

As a Shop Manager, you will enjoy benefits such as:

• Quarterly bonus opportunity
• Up to 25 days holiday plus bank holidays
• Two paid days off annually to volunteer
• 50% discount and annual uniform
• BUPA Medical and Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest-free season ticket loan
• Pension contribution

We are committed to creating an inclusive environment where everyone can be proud to work and be themselves. We are an equal opportunity employer. All qualified applicants will be considered regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, or age.