Store Manager

HOLLAND AND BARRETT; East Grinstead; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Monthly performance bonus

28 days holiday including bank

Holiday purchase scheme

Pension

Life assurance

Colleague discount

Wellbeing benefits

Job summary

Holland & Barrett in East Grinstead is seeking a Store Manager to lead a busy team and deliver outstanding customer experiences. You will drive sales, manage budgets and payroll, and ensure store standards, stock availability and health & safety compliance are consistently met.

You will also champion technology use to improve efficiency and customer satisfaction. The role is permanent, full-time, 38.75 hours per week, with a salary up to £31,900 per annum depending on experience.

Qualifications

• Proven experience leading teams and managing store operations.
• Strong leadership and coaching skills.
• Commercial awareness and confidence managing performance, budgets and business priorities.
• Excellent communication and relationship-building skills, with a customer-first approach.
• A passion for health and wellness, with curiosity to keep learning and developing your expertise.

Responsibilities

• Lead, inspire and develop a high-performing team that delivers exceptional customer experiences daily.
• Drive commercial performance by managing sales, profitability, payroll and operations.
• Ensure stock availability, merchandising, compliance and health & safety standards.
• Champion the use of technology to improve operational efficiency and customer experience.
• Collaborate with Regional Manager and peers to share best practices.

Skills

Store leadership

Coaching

Budget management

Customer focus

Job description

London Road, East Grinstead

Permanent | 38.75 hours per week

Salary: Up to £31,900 per annum (depending on experience)

At Holland & Barrett, we're trusted partners in helping people make health and wellness a way of life. As a Store Manager, you'll lead your team to deliver exceptional customer experiences, drive commercial success and create an environment where colleagues can thrive.

If you're an experienced retail leader who enjoys developing people, achieving results and making a positive impact in your community, we'd love to hear from you.

What you'll be doing

• Lead, inspire and develop a high-performing team that delivers exceptional customer experiences every day.


• Build a culture of learning and wellbeing by coaching colleagues and helping them become trusted health and wellness experts through our Qualified to Advise training which you will also undergo.


• Drive commercial performance by managing sales, profitability, payroll and operational excellence.


• Ensure stock availability, visual merchandising, compliance and health and safety standards are maintained across the store.


• Champion the use of technology to improve operational efficiency and enhance the customer experience.


• Work collaboratively with your Regional Manager and peers to share best practice and deliver success across the wider region.

What you'll bring

• Proven experience leading teams and managing store operations in a retail environment.


• Strong leadership and coaching skills, with the ability to develop high-performing teams.


• Commercial awareness and confidence managing performance, budgets and business priorities.


• Excellent communication and relationship-building skills, with a customer-first approach.


• A passion for health and wellness, with curiosity to keep learning and developing your expertise.

Benefits

• Monthly performance bonus.


• 28 days' holiday, including bank holidays.


• Holiday purchase scheme.


• 24/7 Virtual GP access.


• Annual free at-home health testing kit (after 6 months' service).


• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support.


• Workplace pension (auto-enrolment applies).


• Life assurance (2x salary, after 6 months' service).


• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).


• 25% colleague discount in store and online.


• Access to cashback and discounts from a wide range of retailers.


• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps.


• Cycle to Work scheme

Please note that vacancies may close early if we receive a high volume of applications.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you.

We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans