Store Manager

JD GROUP; Dundee; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in retail is seeking a Store Manager in Dundee to oversee daily operations and drive sales performance. The ideal candidate will have strong leadership skills, a passion for retail, and a proven track record in managing teams and exceeding sales targets. This role offers a competitive salary and a range of benefits, including discounts and development opportunities.

Benefits

Quarterly discretionary bonus schemes

30% company discount on products

Access to digital health services

Health cash plans

Internal development courses

Company Sick Pay scheme

Discounted gym memberships

Life Assurance

Qualifications

• Previous management experience in a fast-paced retail/customer-facing environment.
• Strong leadership skills with experience in coaching and developing teams.
• Proven track record of managing and surpassing sales targets and KPIs.

Responsibilities

• Oversee daily operations and drive sales performance.
• Create and maintain colleague schedules for proper coverage.
• Analyze sales data to make informed decisions.

Skills

Leadership

Communication

Sales Management

Analytical Skills

Visual Merchandising

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Create a positive team culture through recruiting, training, and developing your team. Build a motivated, high-performing team to increase store success.
4. Analyze sales data and financial reports to make quick, informed decisions, identifying opportunities operationally and commercially.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and align with brand guidelines.
7. Ensure your team delivers the highest level of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive existing customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses to stay within budget.
12. Ensure the store complies with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs including units, conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for all new colleagues.
7. Meet or exceed employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail with a good understanding of current trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Excellent communication skills.
5. Proven track record of managing and surpassing sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values internally and externally.

Benefits:

We appreciate our employees' hard work and offer these benefits:

• Quarterly discretionary bonus schemes
• 30% company discount on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts via TELUS Health platform
• Access to digital health and well-being services
• Health cash plans
• Internal development courses for personal and professional growth
• Opportunities for apprenticeships and accredited qualifications (England only)
• Company Sick Pay scheme
• Health Care Cover
• Discounted gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks and support initiatives
• Opportunities to volunteer with JD Foundation
• Employer engagement forums
• Incremental holiday allowance