Store Manager

BARNARDO'S

Colchester

On-site

GBP 23,000 - 28,000

Full time

6 days ago

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Benefits offered by this job

26 days annual leave

HolidayPlus - buy extra leave

Group Pension with matched 4%/6%

Cycle2work

Life assurance 4x salary

Health cash plan

Employee assistance programme

Job summary

Barnardo's Colchester store is seeking a dedicated Store Manager to lead daily operations, drive sales, and maximise profit in a busy retail environment. The role involves managing staff and volunteers, delivering excellent customer service and ensuring stock is well-presented and replenished.

You will implement promotions, recruit and train team members, and maintain cash handling and security procedures in line with Barnardo's policies.

Qualifications

Experience leading a team in a customer service environment.
Ability to recruit, train and develop staff and volunteers.
Proven track record in meeting targets and KPIs.
Experience with stock management and shop floor presentation.
Flexibility to work weekends and holidays as required.
Ability to handle budgets and operate IT systems.

Responsibilities

Lead daily store operations and drive sales and profit.
Maintain high standards of customer service and store presentation.
Implement promotions as directed by Head Office or Area Manager.
Ensure stock is available on the shop floor and accurately replenished.
Provide training and performance reviews for staff and volunteers.
Recruit and develop volunteers to support store objectives.
Manage cash handling and security procedures in line with policy.

Skills

Store management

Team leadership

Customer service

Stock management

Promotions implementation

Budgeting and targets

IT systems and admin

Tools

POS system

Cash handling

Job description

We have an exciting opportunity for a passionate Store Manager to join our Colchester Barnardo's on a full-time basis.

As a Store Manager you will manage the day to day running leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: The successful post holder will be based at Unit B, 4 Culver Walk, Colchester, United Kingdom, CO1 1XG

Working Pattern: 35 hours per week.

Please note the role will include moving high volumes of stock on a daily basis.

Some but not all key responsibilities are:

Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
Implement promotions in the Store as directed by Head Office or your Area Business Manager.
Maintain a high standard of presentation, both in the windows and the interior of the Store.
Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
Create an organised and pleasant working environment for staff and volunteers.
Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Idea Candidates Must Haves:

Demonstrate experience of working in a fashion industry.
Experience of managing a team in a customer service environment.
Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary.
Ability to liaise and respond to a variety of people from varying backgrounds.
Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
Evidence of experience of working to budgets and targets.
Evidence of recruiting, training and developing a team.
Proven experience of meeting targets and KPI's.
Experience of working with IT systems, admin and figures.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application. If you require a reasonable adjustment as part of the recruitment process, please let us know and we will discuss appropriate arrangements with you.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
26 days annual leave plus bank holidays, increasing after 5 years service
The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
Service related sick pay from day 1
Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
Cycle2work scheme
Interest free season ticket loans
Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
Free access to round the clock employee assistance program for advice and support
Access to Barnardo's Corporate University

*T&C's apply based on contract