Store Associate

BARNARDO'S; Rochester; On-site; GBP 15,000 - 16,000; Part time

Benefits offered by this job

26 days annual leave + bank holidays

HolidayPlus – buy up to 5 extra days

Cycle2work scheme

Health cash plan

Employee assistance program

Barnardo's Corporate University

Job summary

BARNARDO'S in Rochester is seeking a Store Associate to support the Store Manager and volunteers in a busy shop. The role offers 21 hours per week in a permanent, part-time position with a focus on excellent customer service and efficient store operations.

You will gain experience in visual merchandising, stock organisation, and donor engagement while helping to maximise fundraising for Barnardo's services. Training and progression opportunities are available in a supportive team environment.

Qualifications

• Experience of working in a retail environment.
• Experience of cash handling.
• Experience of working in a customer service environment.
• Experience of working on own initiative.
• Knowledge of working in a fashion environment.
• Basic IT skills.

Responsibilities

• Excellent Customer Service.
• Visual Merchandising.
• Organising Stock, Pricing and Steaming stock before going on the shop floor.
• Ensuring Stock is generated over the door by donors and donors sign up for gift aid.
• Implement any promotion in the store as directed by Head Office or Area Business Manager or Store Manager.
• Maintain high standards of housekeeping, organisation and cleanliness throughout the Store, including sales floor and stockroom areas.
• Encourage the public to donate saleable stock.
• Rotate stock daily to avoid long display times.

Skills

Retail experience

Cash handling

Customer service

Initiative

Fashion environment

IT skills

Job description

We have an exciting opportunity for a Store Associate to join our friendly team in Rochester

This will be a fantastic opportunity for someone who is passionate, motivated, and keen to help raise funds to support the most vulnerable children and young people in the UK.

As a Store Associate you will support the Store Manager, other Store Associates, and volunteers to help run a busy store, you will have the opportunity to develop and learn within the store.

Store Location: 94—96 High Street, Rochester, Kent, ME1 1JT

Hours: 21 hours

Permanent – Part time

Some of the Key Responsibilities

• Excellent Customer Service
• Visual Merchandising
• Organising Stock, Pricing and Steaming stock before going on the shop floor.
• Ensuring Stock is generated over the door by members of the public and ensuring donors sign up for gift aid.
• Implement any promotion in the store as directed by Head Office or your Area Business Manager or your Store Manager.
• Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the Store, including the sales floor and stockroom areas.
• Actively encourage the public to donate saleable stock.
• Rotate stock on a daily basis so that no garment remains on the shop floor for any longer than the agreed time limits.

Ideal candidates should have

• Experience of working in a retail environment due to the nature of the store.
• Experience of cash handling
• Working in a customer service environment
• Experience of working on own initiative
• Knowledge of working in a fashion environment
• Basic IT skills

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

The Retail section consists of more than 700 Barnardo's shops across the UK. These high-street stores are reliant on donations from the public and corporate supporters, and generate funds from the sale of these donated items. There are a wide range of shops, from traditional charity stores to book shops and furniture. The Trading division produces and sells a range of products, including cards and gifts

About Barnardo's

Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.

• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• Service related sick pay from day 1
• Cycle2work scheme
• Interest free season ticket loans
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University

*T&C's apply based on contract

• Reference number:23776
• Job Title:Store Associate
• Location:Rochester Branch
• Contract type:Permanent
• Hours:21
• Salary:£13.45
• Closing Date:4 October 2026
• Interview Date:16/10/26