Store Manager

TN United Kingdom; Cambridge; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a team in providing exceptional customer service and maximizing store profitability. This role involves driving sales, managing a talented team, and ensuring the highest standards of service are met. The ideal candidate will have a background in retail management and strong communication skills, contributing to a culture of excellence and customer focus. Join a forward-thinking company that values its employees and offers opportunities for personal development and progression within the organization.

Benefits

Discretionary Bonus Scheme

Staff Discount

Pension Scheme

Life Assurance

Personal Development Opportunities

Qualifications

• Experience in retail management is a plus.
• Strong communication skills are essential for this role.

Responsibilities

• Manage the store team to drive sales and maximize profitability.
• Provide exceptional customer service and resolve complaints effectively.
• Conduct regular training meetings to maintain high standards.

Skills

Retail Management

Verbal Communication

Written Communication

IT Skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this, you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day-to-day objectives.

Responsibilities

Managing the store team, you will focus on driving sales and maximising store profitability while providing industry-leading service on the high street. You will continue to exceed your store's KPIs and maintain the company standards while following company guidelines. Most importantly, you will represent JD Sports in the most professional manner.

Customer Service

• Maintain customer retention by providing first-class service.
• Deal with enquiries and complaints and resolve the issue/request.
• Drive consistency within your internal teams to achieve the highest service levels.
• Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and the company Net Promoter Score (NPS).
• Ensure that targets are achieved and, where possible, exceeded.
• Analyse Oracle reports to assist you in making key sales decisions.
• Manage in-store devices to capitalise on a wider range of products.
• Confident use of the store’s dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.
• Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
• Attract, engage and motivate customers into making purchases in-store by using the latest visual techniques.
• Ensure all new product and advertised product is visible and in the correct locations.
• Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.

Training & Development

• Develop existing team members and encourage progression within the company.
• Hold regular training meetings within the store, ensuring the team around you can maintain the high standards required.
• Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments.
• Management development should be prioritised by the use of the in-house Trainee Management Academy.

Skills, Experience & Knowledge Needed

• Retail Management experience would be advantageous.
• Strong verbal and written communication skills.
• IT skills - Microsoft Outlook, Word and Excel.

We know our employees work tirelessly to make JD Sports the success it is today, and in turn, we offer them some amazing benefits:

• Discretionary Bonus Scheme
• Staff Discount On JD Group and other brands within the organisation
• Pension Scheme - Depending on the level of the role
• Life Assurance – Depending on the level of the role
• Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of applying, please consider your application to have been unsuccessful on this occasion.

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.