Team Member

The Coffee House; Hanley; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Structured training through The Coffee House Academy

Friendly work environment

Opportunities for career development

Job summary

A local coffee shop in Hanley is seeking a Team Member who is passionate about coffee and guest experience. You will create memorable visits for our guests, ensuring excellence in service and quality. This is a permanent role offering a minimum of 5 hours per week, ideal for energetic individuals eager to join a growing team.

Qualifications

• Energetic and enthusiastic attitude towards coffee and customer service.
• Ability to create memorable experiences for guests.
• Understanding of product offerings to assist guests effectively.

Responsibilities

• Create memorable and personalized experiences for guests.
• Uphold standards of excellence in coffee quality.
• Assist with store opening and closing.

Skills

Guest Experience

Quality Control

Product Expert

Team Player

Job description

Join Our Passionate Team as a Coffee House Enthusiast!

About the Opportunity:

Role: Team Member

Salary: Enjoy a competitive rate of pay, 5% above National Minimum Wage (NMW)

Contract: Permanent, offering a minimum of 5 hours per week

About Us:

Calling all coffee lovers! At The Coffee House, nestled in the heart of Hanley, we're not just brewing coffee - we're crafting experiences. Since 2011, we\'ve been on a mission to infuse every cup with passion, personality, and pure joy. With locations across the North West of England and North Staffordshire, we\'re not just a coffee shop, we\'re a community hub.

Core Brand Values:

• Guest Experience: We go the extra mile for our guests, making everyone feel right at home. Whether you\'re catching up with friends, working remotely, or simply unwinding, our friendly and genuine approach sets us apart.
• Passion for Coffee: Our coffee is the heart of our business, roasted to perfection in our very own roastery and brewed daily by our skilled baristas.
• Bakehouse: Our expert bakers craft top-notch bread and confections, ensuring every bite is as delightful as our coffee.
• Cookhouse: Handcrafted daily in our state-of-the-art kitchen, our products use locally sourced ingredients to guarantee the best quality.

About You:

Are you ready to bring your energy and enthusiasm to our team? We\'re looking for outgoing individuals who share our love for genuine hospitality. Whether you\'re a seasoned barista or a coffee connoisseur in the making, we want you! As a Coffee House Team Member, you\'ll be the heart and soul of our brand, creating unforgettable moments for every guest.

What You Will Bring

• Guest Experience: Create memorable and personalised experiences for our guests, making each visit a special chapter in their coffee journey. Address guest questions and resolve issues with professionalism and a friendly approach, leaving a long lasting impression every time.
• Quality Control: Uphold our standards of excellence, ensuring each brew meets the mark of perfection. Keep our equipment in optimal condition, ensuring every cup is as perfect as the last.
• Product Expert: Develop an in-depth understanding of our offerings to confidently advise and assist guests. Craft great coffee that hits that sweet spot every time - don\'t forget about our teas, coolers, seasonal ranges and more.
• Team Player: Assist with opening and closing the store and other duties as needed.
• Most importantly, have fun - this is your time to learn, develop, and meet great people.

Our Hiring Process

• Apply now through our website.
• Stand out from the crowd? You\'ll hear from us for a friendly chat about your skills and experience.
• Leading Contender? You’ll be invited to join us for an immersive on-the-job experience, where you can showcase your personality and get to know our team.
• Ready to brew up some magic? Apply today and become part of something special!

Thank you for your application! If you don’t hear back within 14 business days, we encourage you to apply again in the future.

Warm Regards,

The Coffee House Team

THE COFFEE HOUSE ACADEMY: We recognise structured training is key to the success, development and happiness of each individual. We encourage and champion those who want to develop their career. As such we have created The Coffee House Academy, a programme that will provide new members of staff with all the training elements they need to kick start their journey with us.

OUR STORY

Hi! We’re Chris and Stephen - brothers and founders of The Coffee House. The idea was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can EAT, DRINK and RELAX in the heart of their communities.

Our journey began back in 2011, when we opened our very first store in our home village of Lymm. Fast forward 14 years, and we’re preparing to open our next location, with even more on the horizon! While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one.

At The Coffee House, we’re always looking ahead, and our pursuit of quality is at the core of everything we do. As a fast paced and growing company, we offer a culture where every team member feels truly valued, because we know our people are the key to our success. Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces, and passionate, friendly teams - we believe the best is still to come.

If you\'re ready to grow with a company that’s leading the way and become a part of something special, we’d love to hear from you. We can’t wait for you to join us on this journey!

We are a growing company committed to developing our people and supporting their career progression.

THE COFFEE HOUSE ACADEMY

We recognise structured training is key to the success, development and happiness of each individual. We encourage and champion those who want to develop their career. As such we have created The Coffee House Academy, a programme that will provide new members of staff with all the training elements they need to kick start their journey with us.