Store Manager

Fatface; Bridgnorth; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

60% off FatFace products

25% discount at Next stores

Cycle to Work scheme

EV vehicle scheme

Perkbox – exclusive discounts

Job summary

FatFace is seeking a Store Manager in the United Kingdom to lead a store team and drive exceptional customer experiences while upholding operational excellence.

You will implement the retail plan, ensure omnichannel service standards are met, and develop your team to maximize growth, compliance and brand integrity across daily operations.

Qualifications

• Proven experience in retail management with commercial success.
• Strong leadership and team development skills.
• Excellent communication and organisational abilities.
• Passion for customer experience and service.
• Ability to make data-driven decisions and spot growth opportunities.
• Experience in visual merchandising and stock management.

Responsibilities

• Lead by example, consistently demonstrating professionalism, Brand-aligned behaviour, and a positive attitude.
• Ensure the store consistently delivers an exceptional customer experience that reflects brand values.
• Lead, coach and inspire the entire store team, including Assistant Manager, Team Leads and crew. Fostering a culture of growth, accountability and teamwork.
• Drive a high performance culture, setting clear expectations and delivering regular feedback.
• Own the stores performance, ensuring targets are met across sales, service and operational KPI’s & compliance.
• Manage recruitment, succession planning and team development to build a strong talent pipeline.
• Implement retail plans and visual merchandising standards.
• Oversee stock management, ensuring stocktakes, stock checks and adjustments are kept inline with company standards.
• Champion diversity, inclusion and wellbeing across the store team.
• Represent the brands values through behaviour, communication and presentation.
• To abide by all FatFace policies, procedures and brand values

Skills

Retail management

Leadership

Customer experience

Communication

Data-driven decisions

Visual merchandising

Job description

Working Arrangements: Full-Time, 40hours

Salary from: £30,710

About us

Who are we?

For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life.

Our mission statement:

Crafting clothes for life’s everyday adventures. Today, tomorrow and always.

Our Product formula:

Considered style. Trusted Quality. B Corp certified.

We are proud to have featured in the Sunday Times top 10 Best Places to Work 2026.

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.

Role Summary

As Store Manager, you will lead your team to deliver exceptional customer experiences, drive profitable growth, and uphold operational excellence. You will be responsible for implementing the retail plan, ensuring omnichannel service standards are met, and that your team is supported, developed, and empowered. You will play a key role in driving business growth, maintaining compliance, and protecting the integrity of the store, team, and brand.

Role Responsibilities

• Lead by example, consistently demonstrating professionalism, Brand-aligned behaviour, and a positive attitude.
• Ensure the store consistently delivers an exceptional customer experience that reflects brand values.
• Lead, coach and inspire the entire store team, including Assistant Manager, Team Leads and crew. Fostering a culture of growth, accountability and teamwork.
• Drive a high performance culture, setting clear expectations and delivering regular feedback.
• Own the stores performance, ensuring targets are met across sales, service and operational KPI’s & compliance.
• Manage recruitment, succession planning and team development to build a strong talent pipeline.
• Implement retail plans and visual merchandising standards.
• Oversee stock management, ensuring stocktakes, stock checks and adjustments are kept inline with company standards.
• Champion diversity, inclusion and wellbeing across the store team.
• Represent the brands values through behaviour, communication and presentation.
• To abide by all FatFace policies, procedures and brand values

Skills and Experience

• Proven experience in retail management with commercial success.
• Strong leadership and team development skills.
• Excellent communication and organisational abilities.
• Passion for customer experience and service.
• Ability to make data-driven decisions and spot growth opportunities.
• Experience in visual merchandising and stock management.
• Resilience and adaptability in a fast-paced environment.
• Leadership and people development.
• Commercial acumen and strategic thinking.
• Customer focus and service excellence.
• Communication and influence.
• Operational excellence and compliance.
• Multichannel awareness and execution.

Core Competencies:

• Collaboration: Builds positive relationships and works inclusively with others to achieve shared goals.
• Communication: Communicates clearly, openly and respectfully, ensuring others feel informed, listened to and valued.
• Customer Focus: Puts customer needs at the heart of decisions and actions to deliver exceptional experiences.
• Accountability: Takes ownership for actions, commitments and results, delivering on promises and learning from mistakes.
• Adaptability: Responds positively to change and challenges, approaching new ideas, experiences and opportunities with a curious and open mindset.
• Problem Solving: Uses sound judgement, initiative, curiosity, creativity and available digital tools to find practical solutions and improve outcomes.
• Living Our Values: Consistently demonstrates FatFace brand values and follows company policies, procedures and ways of working.
• Purpose and Impact: Supports FatFace's social and environmental commitments by championing opportunities within their role to make a positive impact through everyday behaviours, actions and decisions.
• Commercial Acumen: Uses brand understanding and commercial insight to make informed decisions that support performance and growth.
• Financial and Resource Management: Manages budgets, forecasts and resources responsibly, balancing commercial performance with effective cost control and planning.
• Performance Management: Sets clear expectations, addresses challenges constructively and supports high performance to help individuals and teams succeed.
• Team Development: Builds the capability, confidence and engagement of team members through coaching, feedback and development.
• Empowerment: Creates an environment where people are trusted, empowered and accountable to take ownership and make decisions.

Collaboration and Deliverables:

• External Agency or Consultant
• Internal Product Teams (Design, Buying, Merchandising)
• Internal Support Teams (Finance, IT, Retail Operations, People, Compliance, Property)
• Industry Networking
• Department Spend vs Budget
• Team Performance and Development
• Compliance and Governance Requirements
• Timelines and Deadlines

• Critical Illness Income protection/ Death in service (for salaried colleagues)
• Pension scheme – with net deduction and salary sacrifice options

Discounts & Perks

• 60% off FatFace products
• 25% discount at Next stores (across full price products)
• Cycle to Work scheme (for salaried colleagues)
• EV vehicle scheme (for salaried colleagues)
• Perkbox – our online platform offering:
• Day-one access
• Exclusive brand discounts
• Home workouts and more
• Free period products
• EAP support 24/7 via UNUM, Retail Trust, and Fashion & Textiles Support

Learning & Development

• Day-one access
• 1,000s of learning resources
• Sabbatical leave (in line with service)
• Enhanced family-friendly policies – including enhanced maternity leave
• Flexible Working Opportunities – flexible working requests can be made from day one of employment and are considered on an individual basis.
• Refer a Friend scheme

We are committed to building a diverse and inclusive team. If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply — you might be just the right fit.