Store Manager

Crew Clothing Company; Bath; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Uniform contribution

Pension plan

Referral program

Professional development

Empowering work environment

Job summary

Crew Clothing Company in Bath is seeking a Store Manager to lead a team and drive store performance. You will recruit, motivate and develop staff while maintaining premium visual standards and a delightful shopping experience for customers.

The role is full-time, 37.5 hours per week, with responsibility for sales, KPI delivery, and brand integrity at all times.

Qualifications

• Customer service oriented with a focus on sales and KPIs.
• Strong visual merchandising and commercial awareness.
• Good communication skills and teamwork.
• Experience de-escalating issues and delivering consistent store standards.

Responsibilities

• Delivering like-for-like sales growth and KPI improvements.
• Maintain exceptional visual merchandising and stock availability.
• Adhere to store protocols and brand guidelines.
• Coach and appraise team based on performance indicators.
• Manage payroll and store expenses within budget.
• Deliver excellent customer service through training.
• Support recruitment and retention of staff.

Skills

Customer service

Sales targets

Visual merchandising

Commercial awareness

Communication skills

IT skills

Performance management

Premium fashion experience

Tools

IT skills

Job description

Store Manager - Full Time 37.5 hours per week
At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.
We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

Purpose of the role

You will be the one to take full accountability in driving
consistent improvement to the stores sales, KPI’s and all other areas of
measured success. You will recruit, retain, motivate and develop the team to drive the success of the
store, whilst maintaining exceptional visual merchandising standards throughout the
store and create a shopping experience that delights our customers every time.

Responsibilities

• Delivering LFL. growth of both sales and KPI performance in the store
• Maintaining impeccable visual merchandising standards throughout the store
  ensuring effective use of space and stock availability
• Complying with reasonable instructions from senior members of the retail team
• Developing, reviewing and appraising your team based on key performance
  indicators and performance managing poor performers
• Ensuring integrity of the brand is maintained through correct behaviours and
  uniform standards of the team
• Controlling payroll and other store expenditures ensuring they come within
  budget
• Training and inducting your team to deliver excellent customer service

Key Skills and Experience

Essential

• Customer service focused
• Sales
  and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication
  skills

Desirable

• Good IT
  skills
• Experience of managing poor performance
• Experience of working in a premium fashion brand

Benefits

• Uniform Contribution: Dress for success with our uniform contribution, ensuring you look and feel professional without the extra cost.
• Future-Focused Pension Plan: Invest in your future with our comprehensive pension plan designed to provide you with peace of mind for the years to come.
• Rewarding Referral Program: Bring your friends on board and be rewarded! Our referral program recognises the power of your recommendations and rewards you for contributing to our team’s growth.
• Comprehensive Professional Development: Elevate your career and reach your full potential.
• Empowering Work Environment: Thrive in our supportive and rewarding culture that celebrates your achievements and fosters your personal and professional growth