Store Manager

Crew Clothing Company; Towcester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Uniform contribution

Pension plan

Referral programme

Professional development

Empowering work environment

Job summary

Crew Clothing Company in Towcester is seeking a Store Manager to lead a high-performing team in a busy fashion retail environment. You will drive sales, monitor KPIs, recruit, train and develop staff, and ensure exceptional visual merchandising and customer service.

The role requires strong leadership, commercial awareness, and the ability to deliver consistent results while maintaining brand standards and a positive, collaborative store culture.

Qualifications

• Customer service experience with a focus on delivering results.
• Proven ability to drive sales and meet targets.
• Strong visual merchandising and store presentation skills.
• Commercial awareness and a shopper-centric mindset.
• Excellent communication skills with teams and customers.

Responsibilities

• Delivering LFL growth of sales and KPI performance in the store.
• Maintaining impeccable visual merchandising standards and optimal stock availability.
• Complying with reasonable instructions from senior retail team members.
• Developing, reviewing and appraising your team based on KPIs and managing underperformance.
• Ensuring brand integrity through behaviours and uniform standards.
• Controlling payroll and store expenditures to stay within budget.
• Training and inducting your team to deliver excellent customer service.

Skills

Customer service

Sales targets

Visual merchandising

Commercial awareness

Communication skills

IT skills

Tools

POS systems

Job description

Store Manager - Full Time

37.5 hours per week

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

Purpose Of The Role

You will be the one to take full accountability in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. You will recruit, retain, motivate and develop the team to drive the success of the store, whilst maintaining exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities

• Delivering LFL. growth of both sales and KPI performance in the store
• Maintaining impeccable visual merchandising standards throughout the store ensuring effective use of space and stock availability
• Complying with reasonable instructions from senior members of the retail team
• Developing, reviewing and appraising your team based on key performance indicators and performance managing poor performers
• Ensuring integrity of the brand is maintained through correct behaviours and uniform standards of the team
• Controlling payroll and other store expenditures ensuring they come within budget
• Training and inducting your team to deliver excellent customer service

Essential

Key Skills and Experience

• Customer service focused
• Sales and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication skills

Desirable

• Good IT skills
• Experience of managing poor performance
• Experience of working in a premium fashion brand

Benefits

• Uniform Contribution: Dress for success with our uniform contribution, ensuring you look and feel professional without the extra cost.
• Future-Focused Pension Plan: Invest in your future with our comprehensive pension plan designed to provide you with peace of mind for the years to come.
• Rewarding Referral Program: Bring your friends on board and be rewarded! Our referral program recognises the power of your recommendations and rewards you for contributing to our team’s growth.
• Comprehensive Professional Development: Elevate your career and reach your full potential.
• Empowering Work Environment: Thrive in our supportive and rewarding culture that celebrates your achievements and fosters your personal and professional growth

Skills

• retail management
• visual merchandising
• Fashion Retail
• Customer Service
• People Management