Store Manager

JD GROUP; Barnstaple; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Store Manager to oversee operations and drive sales in Barnstaple. The successful candidate will manage a motivated team, ensure exceptional customer service, and develop strategies to exceed sales targets. This role offers various benefits, including a company discount and opportunities for personal growth.

Benefits

Quarterly discretionary bonus schemes

30% company discount on products

Access to digital health services

Internal development courses

Company Sick Pay scheme

Discounted gym memberships

Life Assurance

Incremental holiday allowance

Qualifications

• Previous management experience in a fast-paced retail environment.
• Strong leadership skills with experience coaching teams.
• Proven track record of managing and exceeding sales targets.

Responsibilities

• Oversee daily operations and drive sales performance.
• Create and maintain colleague schedules for productivity.
• Analyze sales data to make informed decisions.

Skills

Leadership

Communication

Sales Management

Customer Service

Visual Merchandising

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Create a positive team culture through recruiting, training, and developing your team. Build a motivated and high-performing team to increase store success.
4. Analyze sales data and financial reports to make quick, informed decisions, and identify areas of operational and commercial opportunity.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques. Ensure merchandise displays are attractive and aligned with brand guidelines.
7. Ensure your team delivers the highest level of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses to stay within budget.
12. Ensure the store complies with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store’s monthly sales target.
2. Drive additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passionate about retail with a good understanding of the latest trends and competitors.
3. Strong leadership skills with experience coaching and developing teams.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience analyzing reports and making commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Benefits:

We recognize our employees' hard work and offer the following benefits:

• Quarterly discretionary bonus schemes
• 30% company discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts via our online benefits platform (TELUS Health)
• Access to digital health and well-being services (TELUS Health)
• Health cash plans
• Internal development courses for personal and professional growth
• Apprenticeships and accredited qualifications (England Only)
• Company Sick Pay scheme
• Health Care Cover
• Discounted gym memberships at JD Gyms
• Life Assurance
• Colleague networks for support and shared experiences
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums for positive change
• Incremental holiday allowance