Store Manager

Costa Coffee; Alnwick; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Access to the Coca-Cola share scheme including matched contributions

50% discount on all food and drinks

Smart pension matched up to 10%

Incentive schemes with potential earnings up to £10,000

Job summary

A leading coffee chain in Alnwick is looking for a Store Manager to ensure exceptional guest experiences and drive store performance. The ideal candidate will be a strong leader with experience in managing successful teams and a passion for customer service. This role offers full-time employment with various perks, including a share scheme and team training opportunities.

Qualifications

• Strong leader experienced in managing and developing successful teams.
• A forward-thinker with clarity on direction and the bigger picture.
• Ambitious individual who wants to be part of growth.
• Forward-thinking leader with clear direction and big-picture view.

Responsibilities

• Drive a strong customer service culture to deliver positive NPS.
• Create an inviting store environment that keeps customers returning.
• Train and develop your team to be the best they can be.
• Train and develop your team to perform at their best.

Skills

Leadership

Team Development

Customer Service Excellence

Sales Management

Pressure Management

Job description

Store Manager – NEXT Alnwick

At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day. As a Store Manager, you can lead the way in delivering great guest experiences and driving store performance.

Why Costa?

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to 10%
• Quarterly and annual incentive schemes, with the opportunity to earn up to £10,000 (store dependent)
• Explore more perks here: costaperks

We’re passionate about being a great place to work where you can bring your real self into our mix. We support diversity, equity and inclusion, and work with our teams to shape our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

• Meet all customer needs and drive a strong customer service culture to deliver positive NPS, while engaging with the local community to welcome new customers
• Create an inviting store environment that keeps customers returning
• Take ownership of sales, profit, teams, and recognition with strong management
• Train and develop your team to be the best they can be

Who you are

• A strong leader experienced in managing and developing successful teams
• A forward-thinker with clarity on direction and the bigger picture
• An ambitious individual who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards
• Thrives under pressure

For any reasonable adjustments and general queries, please contact [e-mail]

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Hospitality and Retail

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