Store Leadership Champion

OurCoop; Knowsley; On-site; GBP 22,000 - 30,000; Full time

Job summary

OurCoop is seeking a proactive Team Leader to join the store management team and help run daily operations in our communities. You’ll lead staff, drive performance, coach colleagues and ensure exceptional customer service.

You’ll spend time on training through our Difference Maker Academies, mentoring new colleagues, and implementing our standards. A background in customer service leadership and a passion for teamwork will help you thrive in this role.

Qualifications

• With previous Supervisor, Team Leader, or Duty manager experience within a Customer Service environment, you’ll bring a real passion for customer service.
• You’ll need to be enthusiastic and show real initiative as well as the ability to work with pace and flexibility.
• We are looking for people who take ownership of development, with an ability to identify and grow great talent within their team through coaching.
• Being open-minded and curious, you’ll be aware of current and future promotions. You’ll identify opportunities for growth, offering suggestions that may benefit the total store operation focused on delivery and commercial success.
• As a warm and friendly team member, your love for talking with our customers will flow naturally into your passion for delivering exceptional service every day.

Responsibilities

• Managing performance including conducting reviews and challenging poor performance
• Ensuring colleagues adhere to Society policies and procedures.
• Taking responsibility for the store’s financial performance and compliance
• Managing absence including back to work interviews and improvement meetings
• Understanding of scheduling and productivity
• Ensure colleagues are trained and records maintained.
• Communicating key messages and priorities with the team
• Prioritising tasks to maximise sales opportunities and meet customer expectations.
• Leading change
• Ensuring all colleagues work within health and safety guidelines.
• Ensuring colleague safety
• Day to day running of the store.

Skills

Customer service

Leadership

Coaching

Communication

People management

Job description

OurCoop is seeking a proactive Team Leader to join the store management team and help run daily operations in our communities. You’ll lead staff, drive performance, coach colleagues and ensure exceptional customer service.

You’ll spend time on training through our Difference Maker Academies, mentoring new colleagues, and implementing our standards. A background in customer service leadership and a passion for teamwork will help you thrive in this role.