Store Leader & Brand Ambassador

Tapestry, Inc.; Bocking; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Inclusive environment

Internal mobility

Volunteering day

Ambassador Programme

Regular social events

Equity Inclusion & Diversity

Employee discount

Incentive programme

Job summary

Coach is a global fashion house and part of the Tapestry portfolio, seeking a Brand Ambassador in the United Kingdom to lead on the sales floor, embody Coach values, and drive brand awareness. You will support store initiatives, operations, and growth-minded development of the team.

Key responsibilities include leadership, collaboration, clienteling, and ensuring exceptional customer experiences while maintaining compliance with company policies and contributing to the store's KPIs.

Qualifications

• 1+ years of equivalent experience in managing competitive retail space at lead supervisor level.
• Must be able to bend, reach, stretch and lift up to 50 pounds.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
• Leads implementation of Company initiatives and support full operation of the business
• Maintain a growth mindset for business and personal development initiatives
• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures
• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
• Provides HR and conflict resolution support to team and in district in absence of leadership team
• Champions the company resources to support a healthy work environment for internals customer

Skills

Leadership on sales floor

Brand ambassador

Sales analytics

Recruiting & training

Performance feedback

Compliance

Collaboration

Job description

Coach is a global fashion house and part of the Tapestry portfolio, seeking a Brand Ambassador in the United Kingdom to lead on the sales floor, embody Coach values, and drive brand awareness. You will support store initiatives, operations, and growth-minded development of the team.

Key responsibilities include leadership, collaboration, clienteling, and ensuring exceptional customer experiences while maintaining compliance with company policies and contributing to the store's KPIs.