Store Lead: Drive Sales & Customer Experience

Crocs, Inc.; Cannock; On-site; GBP 24,000 - 32,000; Full time

Job summary

Crocs, Inc. is seeking an Assistant Store Manager for the West Midlands Outlet in Cannock. This onsite role leads a retail team to deliver outstanding service, manage daily operations, and drive sales performance.

You will build strong relationships with customers and colleagues, oversee stock, visual merchandising, and POS processes, and promote Crocs’ brand values across shifts and departments.

Qualifications

• 2-3 years of total retail experience, with a preference for candidates with previous store leadership roles.
• Proven leadership skills, with a drive to challenge, empower, and achieve team results.
• Proven communication skills in local language and English (written and verbal) to successfully connect with store team, operations managers, district managers & corporate partners
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• A proactive approach to completing tasks efficiently and with attention to detail.
• Proficiency in MS Office and different POS systems
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Establish and nurture relationships with consumers, team members, and the community, demonstrating a passion for selling and finding innovative ways to engage with consumers
• Leads the store team in meeting and exceeding performance metrics, including sales, consumer service and charms
• Coordinate, delegate, prioritize and meet store deadlines and follow up on daily activities
• Contribute to creating an enjoyable team environment that encourages sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management
• Support team members in the daily execution of retail operations i.e., POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, and maintaining cleanliness and recovery standards
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Skills

Store leadership

Customer service

Communication skills

Flexibility

MS Office

POS systems

Brand ambassador

Detail-oriented

Tools

MS Office

POS systems

Job description

Crocs, Inc. is seeking an Assistant Store Manager for the West Midlands Outlet in Cannock. This onsite role leads a retail team to deliver outstanding service, manage daily operations, and drive sales performance.

You will build strong relationships with customers and colleagues, oversee stock, visual merchandising, and POS processes, and promote Crocs’ brand values across shifts and departments.