Store Keyholder: Team Leader & Customer Experience

Hackett Ltd; Portsmouth; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Hackett Ltd. is seeking a Store Manager assistant to maximise sales, profitability and customer service. You will motivate and supervise the team, align operations with brand standards, manage inventories, and monitor KPIs to drive store performance.

The role focuses on delivering exceptional service, coordinating sales initiatives, and maintaining visual merchandising while adhering to health and safety policies. Strong leadership and organizational skills are essential.

Responsibilities

• Resolve customer inquiries and exceed store expectations.
• Supervise transactions at the cash register to ensure accuracy and efficiency.
• Supervise the team and prioritise all responsibilities to ensure that customer service has priority at all times.
• Establish sales objectives and provide feedback to the relevant sales personnel.
• Communicate the sale objectives to the team.
• Promote and support sales activities.
• Identify, analyse and propose any area of sales development.
• Control billings and stock losses within budgets to maximise profits.
• Understand the KPIs of the store and take measures to improve them.
• Maintain the organisation of the store and the visuals according to the image of the company.
• Ensure that the store and warehouse are in order.
• Motivate the team to achieve results.
• Resolve conflicts with team members in an efficient manner.
• Identify training needs and supervise staff training.
• Conduct information sessions and staff meetings.
• Comply with the company's clothing policy.
• Develop and maintain good working relationships with all colleagues.
• Guarantee that the store operates in accordance with current health and safety regulations.
• Open and close the store when necessary.
• Administrative management.

Job description

Hackett Ltd. is seeking a Store Manager assistant to maximise sales, profitability and customer service. You will motivate and supervise the team, align operations with brand standards, manage inventories, and monitor KPIs to drive store performance.

The role focuses on delivering exceptional service, coordinating sales initiatives, and maintaining visual merchandising while adhering to health and safety policies. Strong leadership and organizational skills are essential.