Store Keyholder: Lead Sales, Team & Service

Hackett Ltd; York and North Yorkshire; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Hackett Ltd in York is seeking a capable store supervisor to support the Store Manager in maximising sales and profitability by driving excellent customer service and keeping the store standards high.

You will supervise the cash register, motivate the team, set sales objectives, monitor KPIs, manage stock and visuals, and ensure health and safety compliance. This is a full-time on-site role requiring at least 2 years of sector experience.

Qualifications

• Experience in the sector for a minimum 2 years.

Responsibilities

• Resolve customer inquiries and exceed store expectations.
• Supervise transactions at the cash register to ensure accuracy and efficiency.
• Supervise the team and prioritise all responsibilities to ensure that customer service has priority at all times.
• Establish sales objectives and provide feedback to the relevant sales personnel.
• Communicate the sale objectives to the team.
• Promote and support sales activities.
• Identify, analyse and propose any area of sales development.
• Control billings and stock losses within budgets to maximise profits.
• Understand the KPIsof the store and take measures to improve them.
• Maintain the organisation of the store and the visuals according to the image of the company.
• Ensure that the store and warehouse are in order.
• Motivate the team to achieve results.
• Resolve conflicts with team members in an efficient manner.
• Identify training needs and supervise staff training.
• Conduct information sessions and staff meetings.
• Comply with the company's clothing policy.
• Develop and maintain good working relationships with all colleagues.
• Guarantee that the store operates in accordance with current health and safety regulations.
• Open and close the store when necessary.
• Administrative management.

Skills

Customer service

Team leadership

Sales oriented

Cash handling

Job description

Hackett Ltd in York is seeking a capable store supervisor to support the Store Manager in maximising sales and profitability by driving excellent customer service and keeping the store standards high.

You will supervise the cash register, motivate the team, set sales objectives, monitor KPIs, manage stock and visuals, and ensure health and safety compliance. This is a full-time on-site role requiring at least 2 years of sector experience.