Store General Manager: People, Hospitality & Growth

Itsu; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Industry leading Training and Dev.

Private medical insurance

Health cash plan

Mental wellbeing platform

Critical illness cover

Life insurance

Cycle to work scheme

Free healthy lunch on duty

50% off in stores

Company pension

Team events

Job summary

itsu is seeking a General Manager to lead one of its stores in the Greater London area. You will be accountable for driving people development, hospitality, quality and profitability, ensuring a welcoming customer experience while managing P&L and shop operations.

You will build a high-performing management team, develop clear rotas, and handle employee relations in line with policies, with a strong emphasis on improving customer satisfaction and team engagement.

Qualifications

• Experience leading a team in a customer-facing retail/food service environment.
• Strong people management and succession planning skills.
• Proven ability to manage budgets, costs and drive profitability.

Responsibilities

• Lead a store management team to deliver exceptional customer experience.
• Develop team capability through coaching, training and succession planning.
• Oversee operations, health and safety compliance and product quality.
• Drive sales growth and optimize profitability with the management team.

Skills

People management

Hospitality

P&L understanding

Team development

Tools

POS systems

Stock control

Job description

itsu is seeking a General Manager to lead one of its stores in the Greater London area. You will be accountable for driving people development, hospitality, quality and profitability, ensuring a welcoming customer experience while managing P&L and shop operations.

You will build a high-performing management team, develop clear rotas, and handle employee relations in line with policies, with a strong emphasis on improving customer satisfaction and team engagement.