Store Experience Champion - Retail with Staff Discount

JDSports; Elgin; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Sports store is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor, greet customers, replenish stock, and maintain presentation standards. You will support customers with product information, process transactions, and work with teammates to meet sales objectives.

You’ll engage positively with customers and colleagues, adapt communication styles, and demonstrate a willingness to learn and grow within a fast-paced retail environment.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Willingness to learn new skills and follow company processes.
• Desirable attributes include passion for brands, trends and latest products.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Job description

JD Sports store is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor, greet customers, replenish stock, and maintain presentation standards. You will support customers with product information, process transactions, and work with teammates to meet sales objectives.

You’ll engage positively with customers and colleagues, adapt communication styles, and demonstrate a willingness to learn and grow within a fast-paced retail environment.