Store Experience Champion

JD; Bromley; On-site; GBP 12,000 - 18,000; Full time

Job summary

JD Sports Fashion PLC is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor in a fast-paced retail environment. You will greet customers, keep displays sharp, replenish stock, and support daily store operations with a positive attitude and strong teamwork.

You will contribute to achieving sales objectives through product recommendations and by maintaining high presentation standards, while following company policies and health and safety guidelines.

Qualifications

• Experience in a fast-paced retail environment.
• Excellent customer service and communication skills.
• Able to work as part of a team.
• Willingness to learn company processes.
• Positive attitude and aiming for high standards.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisation

Team collaboration

Learning mindset

Job description

JD Sports Fashion PLC is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor in a fast-paced retail environment. You will greet customers, keep displays sharp, replenish stock, and support daily store operations with a positive attitude and strong teamwork.

You will contribute to achieving sales objectives through product recommendations and by maintaining high presentation standards, while following company policies and health and safety guidelines.