Store Detective Lead

Planet Organic; Greater London; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

35% colleague discount

33 days holiday

Access to benefits platform

Pension provider access

Welcoming team environment

Job summary

A leading organic retailer is seeking a Store Detective Lead to ensure safety, security, and wellbeing across stores. The role includes managing store detective activity, training security personnel, and working to reduce theft. Ideal candidates will have a valid SIA License and experience in security, with strong communication abilities. This position includes excellent benefits including a 35% store discount and 33 days of holiday. Join a mission-driven team dedicated to positive impact.

Qualifications

• Valid SIA License required.
• Experience in multi-site retail or similar security environments.
• Ability to deliver training and manage teams.

Responsibilities

• Carry out store detective duties at various locations.
• Manage and train internal and external security guards.
• Deliver risk management training for store management teams.
• Oversee theft reporting processes and work with police.

Skills

Valid SIA License

Proven store detective experience

Experience in delivering training

Strong communication skills

Flexible availability

Passion for organic retail

Job description

Overview

Description: The Store Detective Lead is a key role in ensuring the safety, security, and wellbeing of our colleagues, customers, and stores. You’ll take ownership of the operational security function, leading store detective activity, managing and training third-party guards, and equipping store teams with the tools and knowledge to mitigate risk. This role plays a central part in reducing unknown margin loss (UML), supporting theft investigations, and driving a culture of safety across all Planet Organic stores.

Department

Department: Operations

Location

Location: Support Office (Paddington)

Compensation

Compensation: £40,000 - £42,000 / year

Key Responsibilities

• Carry out store detective duties across multiple store locations.
• Lead, train, and manage internal and third-party security guards, collaborating with our wider security provider to maintain consistent standards.
• Deliver risk management training for store management teams.
• Oversee theft reporting processes and work closely with police to provide evidence and case support.
• Design and implement processes to strengthen colleague and customer safety.
• Build effective partnerships with internal stakeholders and external security providers.
• Analyse customer and store security-related complaints to identify trends, address root causes, and drive preventative measures.
• Review and assess CCTV footage to support investigations, identify risks, and recommend improvements.
• Coordinate security rotas with our external provider, ensuring schedules are accurate and aligned with our operational needs.

Skills, Knowledge and Expertise

• Valid SIA License.
• Proven store detective experience, ideally across multi-site retail, hospitality, or a similar security environment.
• Proven experience in delivering training and people management.
• Strong communication skills, with the ability to influence and build trust at all levels.
• Flexible availability: this role requires working across weekdays, weekends, evenings, and occasional late-night shifts.
• Genuine passion for the organic and sustainable retail sector is a plus.

Benefits

• 35% colleague discount across all stores
• 33 days of holiday per year, including public holidays
• Access to our benefits platform after 3 months service
• Access to our pension provider after 3 months service
• Be part of a welcoming, mission-driven team dedicated to making a positive impact