Store Detective

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 33,000 - 44,000; Full time

Benefits offered by this job

20% colleague Discount card

Job summary

Mitie Cleaning & Hygiene Services, a leading facilities management company, is seeking a Store Detective to operate across Erdington and surrounding stores. You will apply keen observation to prevent theft and support the safety of customers and colleagues.

Requires valid SIA licence, UK driving licence with access to own vehicle, and strong customer-service skills. You will report incidents, liaise with police, and may attend court. The role offers training and progression within Mitie.

Qualifications

• Valid SIA licence.
• Full UK Driving Licence and access to own vehicle.
• Highly adaptable, with the ability to work confidently across regional stores.
• Calm under pressure and able to react quickly in challenging situations.
• Customer-facing experience with a strong customer service background.
• Strong written and verbal communication skills, preferably with GCSE or equivalent in English.
• Proactive, forward-thinking and keen to improve working practices.
• Self‑motivated, positive and able to demonstrate a genuine can‑do attitude.
• Strong observational skills, with the ability to handle sensitive situations and make quick decisions.
• Confidence to challenge people when necessary.
• Ability to use modern surveillance systems such as CCTV.

Responsibilities

• Observe, deter and arrest those taking part in criminal activity.
• Issue civil recovery where applicable.
• Liaise with police forces and other crime prevention partners to keep up to date with crime trends.
• Build a local network to identify and disrupt crime.
• Report incidents accurately and in a timely fashion.
• Occasionally attend court to provide evidence.

Skills

Observation skills

Customer service

Communication skills

Adaptability

Calm under pressure

Self-motivated

Confidence to challenge

Surveillance (CCTV)

Fast decision making

Education

GCSE English or equivalent

Tools

CCTV usage

Job description

Job Overview

Our client is the UK's premier high street retailer. As a Store Detective, you will operate across their network of stores, and utilise your observation skills to help prevent theft of stock. The work of the Detective team is crucial in the identification, apprehension and prosecution of criminals who target our client.

• Store Detective Location – Erdington-Solihull-Coventry-Halesowen Salary - £33,000 Total weekly hours 50 Shift Pattern – Week 1 Monday-Friday and Week 2 Tuesday – Saturday

Better places, thriving communities.

20% colleague B&Q Discount card

The Role

As a Store Detective, you will operate across our client's network of stores in and around Erdington and surrounding areas, using your observation skills to help prevent theft of stock. The Detective team plays a crucial role in the identification, apprehension and prosecution of criminals who target our client.

What You’ll Be Doing

• Observe, deter and arrest those taking part in criminal activity.
• Issue civil recovery where applicable.
• Liaise with police forces and other crime prevention partners to keep up to date with crime trends.
• Build a local network to identify and disrupt crime.
• Report incidents accurately and in a timely fashion.
• Occasionally attend court to provide evidence.

What We’re Looking For

• Valid SIA licence.
• Full UK Driving Licence and access to own vehicle.
• Highly adaptable, with the ability to work confidently across regional stores.
• Calm under pressure and able to react quickly in challenging situations.
• Customer-facing experience with a strong customer service background.
• Strong written and verbal communication skills, preferably with GCSE or equivalent in English.
• Proactive, forward-thinking and keen to improve working practices.
• Self‑motivated, positive and able to demonstrate a genuine can‑do attitude.
• Strong observational skills, with the ability to handle sensitive situations and make quick decisions.
• Confidence to challenge people when necessary.
• Ability to use modern surveillance systems such as CCTV.

Why Join Us?

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority. We offer a diverse range of training and development opportunities and a wide selection of learning resources to support your growth.

Ready for Your Next Move?

If you're professional, observant, confident and ready to make a difference, this could be the opportunity you've been waiting for.

Join the Mitie Team. Together, our diversity makes us stronger.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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