Store Colleague - General

Naylor's Equestrian Llp; Ilford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company is seeking an enthusiastic Sales Assistant for a dynamic role in providing exceptional customer service and driving sales. This position offers ample opportunities for career development, with a focus on meeting sales targets, maintaining presentation standards, and working collaboratively within a team to ensure customer satisfaction. The role includes various benefits like company discounts, wellness support, and ongoing training opportunities.

Benefits

Company discount of 25%

Exclusive retail and hospitality deals

Access to counselling services

Discounted gym memberships at JD Gyms

Incremental holiday allowance

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Ability to see challenges as opportunities for growth.
• Confident communication skills in social situations.

Responsibilities

• Provide exceptional customer service and drive sales.
• Maintain visual merchandising standards and organize stock.
• Process sales transactions accurately and resolve customer queries.

Skills

Customer service

Interpersonal skills

Sales ability

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With abundant opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPI’s:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to enthusiastically view challenges as opportunities for personal and professional growth.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Wide range of internal development courses supporting personal and professional growth.
• Access to apprenticeships and accredited qualifications — earn while you learn and gain nationally recognized qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks to share experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.