Store Colleague - General

TN United Kingdom; Colchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is on the lookout for an enthusiastic Sales Assistant to enhance the shopping experience for customers. This role offers a dynamic environment where you will engage with customers, drive sales, and maintain high standards of store presentation. With opportunities for personal and professional growth, you will be part of a team that values customer satisfaction and teamwork. If you are passionate about retail and eager to develop your skills, this position is perfect for you.

Benefits

25% Company Discount

Exclusive Retail Deals

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Opportunities to Volunteer

Employer Engagement Forums

Qualifications

• Positive attitude in a fast-paced retail environment.
• Confident in engaging with customers and resolving queries.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual merchandising standards and assist in store operations.

Skills

Customer Service

Sales Skills

Communication Skills

Interpersonal Skills

Flexibility

Job description

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Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to view challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Employee Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Wide range of internal development courses for personal and professional growth.
• Access to apprenticeships & accredited qualifications — Earn while you learn and gain nationally recognized qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.