Store Colleague - General

Naylor's Equestrian Llp; Southend-on-Sea; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail company seeks a motivated Sales Assistant to enhance customer experiences and drive store sales. Responsibilities include exceptional customer service, sales transactions, and maintaining store standards. Join a dynamic team with opportunities for growth and a supportive work environment.

Benefits

Company discount of 25%

Exclusive retail and hospitality deals

Access to counselling services

Health cash plans

Internal development courses

Apprenticeships and accredited qualifications

Discounted gym memberships

Colleague networks and volunteer opportunities

Qualifications

• Positive attitude towards customer-focused retail.
• Ability to view challenges as opportunities for growth.
• Confident in engagement with customers.

Responsibilities

• Provide exceptional customer service and exceed sales targets.
• Maintain visual merchandising standards and assist in store operations.
• Process transactions and handle cash accurately.

Skills

Customer Service

Communication

Sales

Problem Solving

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to enthusiastically view challenges as opportunities for personal and professional development.
3. Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

1. Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
2. Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
3. Access to counselling services, digital health, and well-being advice through TELUS Health.
4. Health cash plans.
5. Internal development courses for personal and professional growth.
6. Access to apprenticeships and accredited qualifications — Earn while you learn.
7. Discounted gym memberships at JD Gyms.
8. Access to colleague networks supporting shared experiences and initiatives for positive change.
9. Opportunities to volunteer and contribute to JD Foundation.
10. Employer engagement forums to influence positive change.
11. Incremental holiday allowance.